Phone Service Changes

Over the next two weeks, GRCC will be switching its phone service for local and long distance calls to another vendor.  As part of this transition, there are a few things to be aware of.

Wednesday, October 19 – New lines will be activated and tested.  This will not affect phone calls.
Friday, October 21 – We will move an extremely small subset of our numbers to the new lines.  This will not affect phone calls.

Thursday, October 27 – We will move the remaining phone numbers to the new lines.
By 7:00 AM, we will temporarily reduce the number of lines available for external calls to prepare for the change.  You may receive a busy signal when trying to make an outside call.  You can help by limiting external calls to business purposes or delaying external calls until after the transition occurs.

At 8:30 AM, the phone company will initiate a transfer of our numbers from the old provider to the new one.  There will be about a 30 second period where calls can not be made to/from the college.  As with any technology, there is the potential for problems which could result in a longer outage.  Calls that are in progress when the switch occurs should not be affected.  Internal calls will not be affected.

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