Recently a GRCC employee was contacted by a person who claimed to be from Microsoft and asked questions about their local computer setup.
This employee was also asked to let the caller take control of the computer remotely. Please be aware that this is a scam!
This scam can at first glance appear legitimate because you are contacted via phone from a fake extension (e.g. 92152) by people who claim to be from Microsoft.
They may attempt any of the following tactics to deceive you:
- Ask you if your computer is running slowly or claim that your internet service provider has reported virus problems from your computer.
- Claim that your computer is infected and sending spam.
- Threaten to remove your internet access and may also ask for your credit card number or personal information.
- Ask for your passwords or permission to gain access to your computer remotely.
- Their plan is to compromise your computer or steal your money or identity.
Please note that Microsoft will never make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up immediately and report the incident to IT_Security_Team@grcc.edu
We would like to take this time to remind you that you should never give your password to anyone, not even our own IT staff, for any reason. You should also never allow anyone but our IT Customer Support Department here at GRCC to access your computer remotely.
Please remember to always go with your gut. If something seems fishy it probably is. There is nothing wrong with asking questions. When in doubt contact the GRCC IT Security Department.