Enhancing Customer Service Skills in Health Care

This workshop, offered through Workforce Training, is a valuable opportunity for any and all students and staff in our health programs.

Have you ever wondered what separates customer service in the health care field from other customer service offerings? It may seem obvious but there are key areas that are different as well as alike. During this interactive learning session, health care and human service providers will explore this question as well as learning tools and techniques to create customer service experiences that are memorable for your patients and clients. Participants will be introduced to the basics and more targeted specifics of providing customer service in the health care and human service sector.

This course is approved by the Michigan Social Work Continuing Education Collaborative for 4 CE Hours: Approval Number 072911-01.
Apr. 20, 2012 (Fri., 8 a.m. – 12 p.m.) Cost is $55.  Register online at www.grcc.edu/workforcetraining

GRCC in the News – 3/15/12

GRCC Committee Hopes For Bond Vote
Ryan Webber | FOX 17 Senior Web Producer | March 14, 2012

GRAND RAPIDS, Mich— While hundreds turned out to try to look for a job at GRCC Wednesday, a group called Citizens for our Community College started campaigning to get a bond issue passed for the school. The organization kicked off the campaign Wednesday morning in the college music center.  (More)

Supporters kick off campaign to pass GRCC millage in May
By Lindsey Smith | Michigan Radio

People supporting a new tax millage for Grand Rapids Community College kicked off their campaign Wednesday. The millage would raise almost $100 million over 20 years pay to renovate almost every building on campus; including the main building constructed 90 years ago. Students, employers, Democrats and even some Republicans gathered at the school’s Music Center Wednesday morning.  (More)

GRCC music students to pay tribute to local jazz icon
Published: Wednesday, March 14, 2012, 8:26 PM | Grand Rapids Press

When Grand Rapids Community College music students take the stage Thursday night for the college’s Winter Jazz Night benefit concert, they’ll pay tribute to one of the genre’s local icons.  (More)

Hundreds attend GRCC job fair – 500 jobs from 38 employers
Wednesday, 14 Mar 2012, 6:02 AM EDT | By Ryan Takeo

GRAND RAPIDS, Mich. (WOOD) – More than 500 jobs were up for grab at a job fair on the campus of GRCC Wednesday. There were 38 companies at the four-hour fair, an increase from just a few days ago.  (More)

Hungry for work: Dozens of residents pack into GRCC’s job fair Wednesday
Published: Wednesday, March 14, 2012, 1:58 PM | Grand Rapids Press

GRAND RAPIDS — With a stack of resumes in hand, Gerda Van Reenen roamed through Grand Rapids Community College’s career fair Wednesday morning, chatting with recruiters as she looked to land her first new job in decades.  (More)

GRCC kicks off campaign to pass millage – School is asking voters for $98.6 million
WOOD TV | Wednesday, 14 Mar 2012, 12:31 PM EDT | By Dani Carlson

GRAND RAPIDS, Mich. (WOOD) – Grand Rapids Community College kicked off it’s campaign to ask voters for nearly $100 million dollars Wednesday morning with a long list of supporters.  (More)

GRCC kicks off campaign to pass millage – School is asking voters for $98.6 million
Wednesday, 14 Mar 2012, 12:31 PM EDT | By Dani Carlson

GRAND RAPIDS, Mich. (WOOD) – Grand Rapids Community College kicked off it’s campaign to ask voters for nearly $100 million dollars Wednesday morning with a long list of supporters. About 100 people turned out to the event. It was held in the school’s music building, one of the buildings that would be renovated if the millage passes.  (More)

GRCC launches campaign for $100 million bond proposal
Published: Wednesday, March 14, 2012, 12:10 PM | Grand Rapids Press

GRAND RAPIDS — Grand Rapids Community College President Steven Ender, speaking today with faculty and community leaders, urged the public to step forward and support the college’s request for a nearly $100 million tax hike that will prepare the institution for its next 100 years.  (More)

Grand Rapids schools undergoing district-wide review to achieve excellence in every classroom
Published: Tuesday, March 13, 2012, 2:30 PM | Grand Rapids Press

GRAND RAPIDS – Grand Rapids schools has launched a district-wide review to improve teaching and promote student achievement. […] Last summer, Ferguson spoke at Grand Rapids Community College and met with the school board about the surveys.  (More)

Because Children Matter Understanding Abuse – Opportunity tor Employees who Work With Children

Hard economic times can kick concerns about child abuse down the road. But every day matters in the life of a child or teen being physically, sexually, or emotionally abused. Abused children and teens can’t wait for better, more prosperous days. This workshop explores the nature of child abuse, the root causes of it, and how professionals can respond effectively and compassionately to children and their abusers.

This course is approved by the Michigan Social Work Continuing Education Collaborative for 2 CE Hours: Approval Number 110711-00. This course has also been approved for Nursing CEUs.

Mar. 21, 2012 (Wed., 4 – 6 p.m.) $35

Register at www.grcc.edu/workforcetraining

Art and Bevs First-Ever Bakery Tasting Event Today 3/15/12

GRCC’s Secchia Institute for Culinary Education invites all to their first-ever bakery tasting, sponsored by the Retail Bakery Class on Thursday, March 15, 2012. The cost is only $3.00 for you and one guest. The menu will have a selection of 18 items, all of which are kid-trendy.

Coffee and tea will be served also. The tasting will be from 10:30-11:30 at Art and Bev’s Bistro (located in GRCC’s Applied Technology Center).  To view the menu, visit Art and Bev’s website or view it here (.pdf).  A Flyer is also available (.pdf).

SafeZone Training – 4/4/12

The SafeZone program is a diversity education program that includes all individuals in a personal journey toward greater understanding and inclusion (regardless of race, ethnicity, national origin, gender, sexual orientation, religion, age, weight, height, marital status, status as a Vietnam era veteran, and disability, as a reflection of  the GRCC EEOC statement). The program philosophy provides not only a safe space for all people, but also increases communication and understanding among people. One of the goals of SafeZone is to emphasize that all individuals will be treated and respected as human beings.  Further, the program emphasizes that ignorance, bigotry, and harassment will not be tolerated in an environment of learning.   

The next session will be held on: Wednesday, April 4, 8:30 a.m. to 1:30 p.m., Diversity Learning Center conference room, please register at dlcregistration@grcc.edu.1515