Bridging the Communication Gap With Kelly Sheridan

Staff Development is pleased to introduce Kelly Sheridan, Gordon Food Service Marketplace HR Training & Development Manager, as a new facilitator for the two-part Communications session detailed below. Please register today at grcc.edu/currentlearning

Bridging the Communication Gap – Life Orientations with LIFO® Interpersonal Skills

• Part 1 of 2: Tues May 15, 2012 | 8:30 AM – 12:30 PM | 103 Sneden Hall
• Part 2 of 2: Tues May 29, 2012 | 12:30 – 4:30 PM | 103 Sneden Hall

‘Bridge the Communication Gap’ enables people to get through to others more easily, obtain agreement with less effort, and get things moving quickly. This workshop gives individuals and teams the skills they need to recognize what’s important to other people and to translate their requests, proposals, and instructions so that they will hear, understand, and act on them. This workshop helps teams set priorities and maximize the contributions of all team members. It encourages real problem-solving and real teamwork without creating hassles, hard feelings, or harsh confrontation. It creates long-lasting results by enabling participants to see situations from multiple points of view and take advantage of diversity — rather than resisting it. Learning Objectives: In this 2-part workshop, teams and individuals learn how to: Reduce resistance and increase acceptance by using communication strategies tailored to the needs of their audience; Create a non-defensive, open atmosphere in which information flows more freely, leading to more effective planning and decision making; Resolve differences in values, priorities, and interpretations of information for identifying mutually satisfying solutions; Recognize: Identify other people’s preferred ways of communicating by what they do, say, write, and ask; Translate: Adjust their requests, proposals, and presentations to match other people’s preferred ways of communicating; Answer: Address the key questions uppermost in other people’s minds that must be answered to win their support.