Project Quality Management
Project quality management involves the processes and activities that GRCC’s IT Project Management Office utilizes to determine the quality policies, objectives, and responsibilities respective to each project. This satisfies the needs for which each project is undertaken. The three main processes are as follows:
Plan Quality Management – The process of identifying quality requirements and/or standards for a project and its deliverables and documenting how a project will demonstrate compliance with quality requirements.
Perform Quality Assurance – The process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used.
Control Quality – The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes.
Project quality management addresses the management of a project – whether it be its structure, planning, or the team itself – as well as its deliverables. For example, the quality of a project and its team can and should be identified, planned, measured, evaluated, and improved if issues are detected. This helps prevent project planning methodology and human resource issues that can adversely affect a project. The same is true for a project’s deliverables. For example, at GRCC, when a project calls for the creation of web pages, we must build them to adhere to federal ADA compliance standards. To guarantee this is done and done properly, these standards and the tools and techniques used to ensure the standards are met must be included in the project’s quality plan.
Next week we’ll look at project cost management.
Definitions were taken from the following:
(2013) A guide to the project management body of knowledge (PMBOK guide) Fifth edition. Newtown Square, Pa.: Project Management Institute, Inc., pg. 227.