Information Technology is eager to announce the migration to a new ticketing system to handle all service requests, incident reports, and knowledge management!
The new system features a much more intuitive, customer-centric client portal; allowing for easier self-submission of tickets. The new Service Catalog will ensure your ticket is properly assigned to the correct team in a much faster timeframe, meaning tickets may be resolved faster.
Additionally, the improved knowledge base will aid in searching for resolutions prior to filing a ticket.
The system is expected to go live in the middle of August. We will be sharing more information as the transition gets closer. This transition will not affect any current, open tickets
Any questions, please contact the IT Support Desk at ITSupport@grcc.edu or -4357!