New IT ticketing system coming

Information Technology is eager to announce the migration to a new ticketing system to handle all service requests, incident reports, and knowledge management!

The new system features a much more intuitive, customer-centric client portal; allowing for easier self-submission of tickets. The new Service Catalog will ensure your ticket is properly assigned to the correct team in a much faster timeframe, meaning tickets may be resolved faster.

Additionally, the improved knowledge base will aid in searching for resolutions prior to filing a ticket.

The system is expected to go live in the middle of August. We will be sharing more information as the transition gets closer. This transition will not affect any current, open tickets

Any questions, please contact the IT Support Desk at ITSupport@grcc.edu or -4357!

 

Explore posts in the same categories: Uncategorized

Tags: ,

You can comment below, or link to this permanent URL from your own site.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: