New IT ticketing system coming

Information Technology is inching ever closer to launching our new ticketing system!

Back in late July, Information Technology announced our transition to a new ticketing system. We’re pleased to announce that its nearly ready for release! We’re now in the process of migrating any and all open tickets to TeamDynamix. As such, you may begin to see some new ticket notifications appear in your email.

What does this mean for you?

Our analysts, engineers, technicians, and agents will be handling the migration of all your tickets. You won’t have to do a thing. It’s our pledge that the processing and resolving of your tickets will not be disrupted and Information Technology will be in contact with you should we need any additional information. You can continue to call and email us new tickets. We’ll take care of putting them in the new system.

What is TeamDynamix?

TeamDynamix is a service and project portfolio management platform specialized for higher education. Grand Rapids Community College’s Information Technology department will be using it as our ticketing system. This is how we track and record the work we do around campus. We’re super excited about this new platform and look forward to showing you more as we progress. Keep an eye out for a few videos from us that will show you how to leverage this new platform to get quicker and more accurate service from Information Technology!

If you’d like to know more about TeamDynamix, visit them at teamdynamix.com.

When is TeamDynamix going live?

Beginning August 16, 2017, TeamDynamix will be our official ticketing system. To reiterate, you may already begin receiving email updates from the new system as your current tickets are being migrated over.

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