Daily Archives: August 15, 2017

GRCC In the News, 8-15-17

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Race initiative leader: Lack of progress exposed

Aug. 14, 2017; WOOD TV

GRAND RAPIDS, Mich. (WOOD) — West Michigan groups focused on equality are speaking out as racially-charged protests continue in Charlottesville, Virginia.

… “It was something we saw that we did not want to look at,” Dr. Bill Pink, co-chair of the new initiative and president of Grand Rapids Community College, said of racism. “It was ugly. We want to believe that we’re beyond that.”

Chamber announces ATHENA winner

Aug. 10, 2017; Grand Rapids Business Journal

A local chamber of commerce has selected a health insurance executive as the recipient of its annual award geared toward women in leadership roles.

… The other 2017 ATHENA Award finalists were Lori Burgess, executive director Kent County Girls on the Run; Carol Van Andel, executive director of the David and Carol Van Andel Foundation; Nkechy Ekere Ezeh, CEO of Early Learning Neighborhood Collaborative; and Christy Buck, executive director of the Mental Health Foundation of West Michigan.

… 2017 ATHENA Young Professional Award finalists

… Lorena Aguayo-Marquez, DGRI

… Alyssa Veneklase, Gold Coast Doulas LLC

(Lorena Aguayo-Marquez works in Academic Outreach; Nkechy Ekere Ezeh and Alyssa Veneklase are GRCC alumnae.)

New IT ticketing system goes live on August 16

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Colleagues: Information Technology has been notifying you since July of a new ticketing system that will be rolled out! We are now ready to go live tomorrow, Wednesday, August 16!

What does this mean for you?

Better service and information tracking when you contact IT!

If you receive an email from tdreply@grcc.edu, no need to worry! That is from the new ticketing system. Below you’ll find what an email regarding a new ticket looks like.

Mail From: “David Houseman” tdreply@grcc.edu File. Edit. View. Actions. Tools. Accounts. Window Help. Close. Reply. Reply All. Forward. (symbol for download) (symbol for trash) (symbol for print) (symbol for html) (symbol for plain text) Mail. Properties. Message Source. Discussion Thread. “David Houseman” tdreply@grcc.edu 8/9/2017 1:20 PM Incident ID #: 326 – Created To: David Houseman. Details. Your request “Test” was created on Wed 8/9/17 1:30 PM Eastern Daylight Time. To view this request, click the link below: https://supportdesk.grcc.edu/TDClient/Requests/TicketRequests/TicketDet.aspx?TicketID=9E32UHHSkxw To comment on this item, reply to this email. TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE --- xwAkZPSwht2a8j48W/kvs31M1Xf4E+3TogenNIQK287fZxr631DfzD3M6u+siWUp1u6KagJyKwxm838FrotOrrfSY7y7NirUjka9ur+MVfHbUlghWvTyp03JK7Yn7tEN=oXbM0L4V7MA3kaKXYDyLLxCAdQS7k5cYxqildW5en/cn01a9lvF9jyTLzaby7ISbat7HeNAVkFxCvAfsAvTjxAYB-rVKbOsrYxKK9g32kJq/b86WCuQ0HuLIFYklbYOFrv9l-vrlxBCUqGIK2msux5L8L87149zMveQQRQX0iN-SOv-objYUh3XF7bVrAXk5n5hEbVylV105WC41imfL2jL1WbWobrPPQENbi4SirUxOp5Xflrxwx9Lb91dON9jASVhuw_ --- TEAMDYNAMIX DO NOT ALER OR REMOVE THIS CODE --- Pleas note that replies to notifications which are sixty (60) or more days old are considered invalid.

How to send in a ticket to IT

Customer Portal:

Log in at https://supportdesk.grcc.edu using your Campus Network credentials (same as you log into your computer). Please note that at this time, this system is not available off campus.

Email:

Send an email to ITSupport@grcc.edu, this will automatically create a ticket for you just as it always has.

Key Features

Customers will also be able to open and close their own tickets through the customer portal without having to contact IT! Likewise, you can check the latest status in the ticketing feed, keeping you informed minute by minute with what actions have taken place on your ticket.

Additionally, you can search for answers to your questions prior to submitting a ticket in our Knowledgebase. If an answer is not immediately available, keep checking back as we continue to add to it.

If you are interested in learning more about the new ticketing system and would like individualize training on how to submit requests, search articles, and check the status of your tickets, please contact the IT Customer Support Desk at 234-4357 or ITSupport@grcc.edu.

We hope you thoroughly enjoy the new system!

Demonstration and free samples at ‘Farmers Market Bounty’ event

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Learn about the positive effects of brightly colored fruits and veggies with Spectrum HealthSTRIVE culinary medicine team members Krista Gast, Spectrum Health Registered Dietitian and Werner Absenger, Ph.D., MSc, program director Secchia Institute for Culinary Education. They will present “Farmers Market Bounty: Nutrient Dense Eating Using Seasonal Fare” from noon to 1 p.m. Aug. 16 at 161 Ottawa Ave. NW, Suite 173, Grand Rapids, MI 49503.

Light and healthy snacks will be served and attendees will leave with recipes and a free reusable shopping tote. You can register for the free event by emailing info@strive4u.org.

Be Well Wednesdays. Farmers Market Bounty: Nutrient Dense Eating Using Seasonal Fare. August 16, 2017, noon to 1 p.m. STRIVE, 161 Ottawa Ave. NW, Suite 173, Grand Rapids, MI 49503. Learn about the positive effects of brightly colored fruits and vegetables. Our culinary medicine team will demo samples for you to taste test. Take home: Recipes. Free reusable shopping tote. Presented by: Krista Gast, Spectrum Health Registered Dietitian and Werner Absenger, PhD, MSc., Program Director GRCC Secchia Institute for Culinary Education. Free! Register at info@strive4u.org. Bring a guest and introduce them to STRIVE. Light healthy snacks will be served. STRIVE. Powered by Spectrum Health.