New IT ticketing system goes live on August 16
Colleagues: Information Technology has been notifying you since July of a new ticketing system that will be rolled out! We are now ready to go live tomorrow, Wednesday, August 16!
What does this mean for you?
Better service and information tracking when you contact IT!
If you receive an email from tdreply@grcc.edu, no need to worry! That is from the new ticketing system. Below you’ll find what an email regarding a new ticket looks like.
How to send in a ticket to IT
Customer Portal:
Log in at https://supportdesk.grcc.edu using your Campus Network credentials (same as you log into your computer). Please note that at this time, this system is not available off campus.
Email:
Send an email to ITSupport@grcc.edu, this will automatically create a ticket for you just as it always has.
Key Features
Customers will also be able to open and close their own tickets through the customer portal without having to contact IT! Likewise, you can check the latest status in the ticketing feed, keeping you informed minute by minute with what actions have taken place on your ticket.
Additionally, you can search for answers to your questions prior to submitting a ticket in our Knowledgebase. If an answer is not immediately available, keep checking back as we continue to add to it.
If you are interested in learning more about the new ticketing system and would like individualize training on how to submit requests, search articles, and check the status of your tickets, please contact the IT Customer Support Desk at 234-4357 or ITSupport@grcc.edu.
We hope you thoroughly enjoy the new system!
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