IT releases new password reset system

Information Technology is pleased to announce the launch of our new password reset system (to be released later today)! We’ve streamlined it to improve security and enhance the user experience and it is now more customer friendly!

If you don’t recall your current password, we’ll now send an email to your alternative (personal) email address containing a link to reset it. This means no longer having to answer a dozen security questions or getting caught in endless loops! This also makes it significantly more secure. Remember your current password? Great! Just type it in and reset it.

What happens if you don’t have a personal email on file? We recommend you add one by visiting the Personal Information Summary section of your Online Center.

Below you’ll find a screen shot of the email you can expect to receive when you request a password reset.

A screenshot of an IT Department email: GRCC Information Technology. Reset your password. Looks like you requested a password reset. Click below to start the process. This link will be valid for 2 hours. If you didn’t request this password reset, contact GRCC’s Support Desk at (616) 234-4357. Click here to reset your password. Information Technology Grand Rapids Community College.

We can’t wait to hear your feedback or questions, give us a call at 616.234.4357  or reach out to us at



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