Spam or phishing — how can you tell?

How can I tell if an email is Spam or Phishing?

Here at GRCC, the protection of our staff, faculty and student’s personal and financial information is one of utmost importance and it is our goal to make sure that information is always secure. One way to make sure that information stays safe is to keep our end users knowledgeable of online threats. As GRCC’s first line of defense against unwarranted phishing and malware, here are some ways to help to keep yours and the colleges information safe.

  • Do not click on links in emails unless you are certain what the link is. Malicious emails can come from a trusted person’s account if their credentials have been compromised. Just because you know the person, does not mean it is safe. Stay cautious everywhere online, especially in communication where the sender can be spoofed. To verify the validity of a link, hover over it. The full link will display in the bottom left hand corner of your email. Read through it carefully to see if the address appears correct. If you believe you may have clicked on a phishy link by mistake, please contact GRCC’s IT Customer Support immediately at (616) 234-4357.
  • Do not open unsolicited attachments in emails. If you are not expecting an invoice or document, call the sender to ensure they actually sent it to you, and it is not coming from someone impersonating them. If you believe you may have opened a suspicious attachment by mistake, please contact GRCC’s IT Customer Support immediately at (616) 234-4357.
  • Use extra caution with emails sent from other school districts. We recognize that there are many emails coming in from other districts this time of year due to student transfers.  Please be extremely cautious when opening any attachments or links found in those emails.
  • If you would like to report a phishing email you can click on the kebab (three vertical dots) in the upper right hand corner of the opened email and select Report phishing.

For more information on phishing and how to avoid it please visit the IT Customer Support Portal or contact the IT Customer Support Desk.

 

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