Highlighting staff who help our students

Always remember, at GRCC, you are surrounded by people who want you to be successful and are ready to walk with you on your educational pathway. We are here to help!

Meet Francisco Ramirez. He can help you at the very start of your journey.

As an admissions and enrollment coordinator, Francisco uses his extensive knowledge about GRCC to share how the college can best help you reach their education and career goals.

Francisco is a GRCC grad who started at the college as an enrollment specialist in 2009. He later earned bachelor’s and master’s degrees from Grand Valley State University.

He connects with community members across West Michigan who want to learn more about how GRCC can help them attain a life-changing education, with credits for degrees or to transfer to a four-year college or university, or in-demand career skills.

Francisco is active in the community, serving on the Lakeshore Ethnic Diversity Alliance board of directors. LEDA works to ensure equal access and opportunity in the Lakeshore community for people of all ethnic backgrounds.

If you would like to meet Francisco, or one of his coworkers, register for an admissions specialist appointment through the GRCC Enrollment Center.

You can connect by phone at (616) 234-3300, or by email at enroll@grcc.edu. There is a lot of good information on the website at grcc.edu/enroll.

GRCC freezing tuition for 2021-2022, part of an effort to make education more affordable, accessible as West Michigan emerges from pandemic

Grand Rapids Community College is freezing tuition for the 2021-2022 academic year, part of an effort to make higher education affordable and accessible as West Michigan emerges from the pandemic.

President Bill Pink said the tuition freeze, approved unanimously today by the board of trustees, reflects the focus on keeping a college education within reach at a time when many people in the community are experiencing financial challenges.

“Our world has changed in ways we could not have imagined a year ago,” he said. “New skills are going to be needed as our employers respond and get up to speed. A GRCC degree or certificate helps our residents get the education they need to re-engage. We have always been the most affordable option for students. Our goal is to help as many people as possible.”

The freeze comes at a time when students have several options to attend with tuition covered by state and local programs. Michigan Reconnect is available for residents ages 25 and older who have not yet earned a degree. Futures for Frontliners supports students who worked in essential jobs during the spring pandemic shutdown, and Grand Rapids Promise Zone scholarships are for students graduating from a Grand Rapids high school.

Read more

Technology notification – Perceptive Content (ImageNow) upgrade

Information Technology will be upgrading Perceptive Content (ImageNow) Thursday, March 18.
 
The upgrade will take place from 6 PM until midnight.  During this time Perceptive Content will be unavailable. This includes the submission and viewing of Leave of Absence Forms.  Email notifications for timesheet submissions may be delayed.
 
Perceptive Content Desktop Client Users
 
On campus
 
If your computer will be left on campus during this upgrade, please leave your computer on after leaving for the day on Thursday, March 18, so that the new client version can be installed.  
 
If your computer is shut down or goes to sleep overnight the client should start installing automatically when you log in the next day.  You can check its progress by going to the Windows Start Menu and searching for Software Center.  You should see Hyland Perceptive Content Desktop Client 7.5.0.261 listed under Installing Status.  If the installation has not started, click the Hyland Perceptive Content Desktop Client icon and then click Install. It should take about 15 minutes to install and will require a computer restart.
 
The Perceptive Content Desktop Client will need to be updated or you will not be able to log in.
 
After the client is updated your local preferences will be reset to the default values. If you had a list of frequently used queues that always showed up after logging into the client, you can add those back in by going to Settings and then Options. From here you can go to the Toolbar option on the left, click the Message Center tab, and then select which queues you want to see under the Workflow Queue Status.
 
If you send email from the Perceptive Content Desktop Client, it will need to be set up again.
 
Off Campus
 
If you are working remotely during this upgrade the Perceptive Content Desktop Client will not be updated on your GRCC issued device. Please use the VMware Staff Remote pool for access which will include the updated client.  
 
When you return to campus the client will begin updating automatically or can be installed through the Software Center.
 
eDocs (WebNow) Users
 
Perceptive Content (eDocs) access through a web browser will continue to look and function the same with minor updates to the user interface.
 
 
Please contact the IT Support Desk at (616) 234-4357 or itsupport@grcc.edu if your client is not installing properly. 

Google Workspace is ending support for Internet Explorer 11

Microsoft has announced that they will no longer be supporting applications running on Internet Explorer 11 (IE11). As a result, Google Workspace will no longer be supporting IE11 beginning March 15, 2021. Continued use of Google Workspaces on IE11 after this date is not recommended due to the increased risk of security vulnerabilities and performance decreases. GRCC IT recommends switching to a supported browser when using Google Workspaces if you are not already using one. All browsers identified below are available for download in GRCC’s Software Center (compatibility may depend on your machine’s operating system).

Supported browsers include, but are not limited to:

• Google Chrome
• Microsoft Edge (this is Microsoft’s replacement to IE11)
• Mozilla Firefox
• Safari

For additional information please refer to Google’s support article. If you have any questions or concerns, contact the IT Support Desk at 616.234.4357