Tech Tips: IT Support Portal Guides

Did you know IT has a self-service Support Portal where you can easily and quickly report issues, submit service requests, schedule virtual visits, and search for knowledge articles? Two major components of the Support Portal are the Service Catalog and the Knowledge Base.

The Service Catalog provides easy access to a large variety of services that the IT department offers. Placing a service request through the portal is helpful in that it guides you through questions we will need to fulfill the request, saving you time!

The Knowledge Base includes answers to common questions that we receive in the IT department as well as how-tos on common processes and procedures specific to GRCC technology.

Please visit the IT Customer Support Portal or click on the links below for helpful guides.

How to Search the IT Knowledge Base

How to Search the IT Service Catalog

How to Submit a Ticket from the Portal

View Your Submitted Tickets from the Portal

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing 

Be prepared: Learning opportunity looks at holistic first aid kit

Join us for a virtual learning opportunity focusing on what should be in your holistic first aid kit. You never know when things may or may not happen; so what should you always have on hand and why? Learn how to resort to more natural remedies to common health issues.

Led by: Sarah Loveland, RN, BSN, CCRN

Register for this April 16 session in the Professional Development tile via your Online Center account.