Did you know IT has a self-service Support Portal where you can easily and quickly report issues, submit service requests, schedule virtual visits, and search for knowledge articles? Two major components of the Support Portal are the Service Catalog and the Knowledge Base.
The Service Catalog provides easy access to a large variety of services that the IT department offers. Placing a service request through the portal is helpful in that it guides you through questions we will need to fulfill the request, saving you time!
The Knowledge Base includes answers to common questions that we receive in the IT department as well as how-tos on common processes and procedures specific to GRCC technology.
Please visit the IT Customer Support Portal or click on the links below for helpful guides.
How to Search the IT Knowledge Base
How to Search the IT Service Catalog
How to Submit a Ticket from the Portal
View Your Submitted Tickets from the Portal
If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips@grcc.edu
The daily employee newsletter of Grand Rapids Community College 