Retirement bio of Dan Gendler

Dan Gendler in Culinary Department shirt, smiling.

Dan has been with GRCC since Winter 2006. Prior to his role, he did some sustainability research and collaboration with the Culinary Education Department.

As a 1985 graduate of the GRCC Culinary program, Dan took advantage of the opportunity to give back by becoming a member of the GRCC employee family.

Dan represented GRCC as a culinary competition Olympian team member in Frankfurt, Germany, and a distinguished fellow of the hospitality department. I was then hired as adjunct, then program director, then tenure and associate professor in the Heritage lunch dining room class

Dan’s favorite GRCC stories include advising, helping students persist and graduate, and then dining out in the area in their establishments and watching them succeed.

“When the previous director told me that I should come to teach at GRCC, I didn’t think of myself as an instructor. He assured me that my ability to lead and train people at my restaurant, San Chez Bistro, did in fact give me the skills required. After being on my own in the industry for 21 years, once I came on board at GRCC, it felt like coming home among friends and mentors that I had always looked up to. It was an immense honor.” 

Dan’s plans for retirement include some serious R and R as well as travel, cycling, skiing, gardening, and projects around the house that have been waiting patiently for years. 

“GRCC has been an amazing experience and pushed me to reconnect with the program that I love and to “give back” to the organization that gave me my career successes. I was an aerospace engineering dropout until finding GRCC culinary, so as an instructor I was able to relate to many of our students who needed guidance, encouragement, and support to take the next steps in their careers.”

Congratulations and best wishes Dan!

Tech Tip: Two-Factor Authentication (2FA)

GRCC Information Technology is pleased to offer a new security measure to protect your GRCC Google Account! Two-Factor Authentication (2FA) adds an additional layer of security in verifying your identity. It also helps to prevent attackers from logging into your account in the unfortunate event that an attacker obtains your password.

There are few ways to verify your identity while logging into your GRCC email account such as receiving a verification code via SMS to your established phone number or selecting Yes on your phone when prompted by Google.

Once you have successfully logged in using 2FA on a trusted computer/device that you designate, you should not be prompted with 2FA again. However, if you login via VMware, you will be prompted to verify your identity each new VMware session.

Turn on 2-Step Verification

For more information and helpful tips, please visit the IT Customer Support Portal or contact the IT Customer Support Desk at x4357. If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing

Transition from Knowmia, GRCC’s current video hosting solution, to Panopto

As you may already know, GRCC is in the process of moving to a new video hosting solution called Panopto.  Earlier this year, TechSmith announced they were discontinuing Knowmia, GRCC’s current video hosting solution. IT and DLIT have been working diligently the past couple months to try and make the transition for employees and students to Panopto as smooth as possible. 

We have already copied all Knowmia videos that were created prior to June 15, 2021 (along with their folder structure and quiz info) over to Panopto and will be making those videos available shortly.  We are also beginning to copy over Knowmia videos created June 15 and after (through August 13). In addition, we have partnered with a company called K16 solutions, who will update any Knowmia video links in Blackboard to point to Panopto (only for Knowmia videos created August 13 or before). This update will happen once the Knowmia videos are all copied over.      

Please note that only Knowmia videos created on August 13 and before will be automatically copied over.  Any video uploaded to Knowmia after August 13 will need to be manually uploaded to Panopto or another video hosting solution prior to January 1, 2022.  On January 1, TechSmith Knowmia will no longer be available.  Any videos hosted on Knowmia will not be accessible, which would also cause Blackboard links to those videos to break.  We discourage uploading videos to Knowmia after August 13th, because it will possibly require you to move videos and update video links in Blackboard.  

We do realize that you may not be able to get acclimated and start using Panopto prior to fall startup, so we have extended our TechSmith Knowmia contract through the end of year in an attempt to allow for more flexibility during this transition. We recommend attending a training session, watching a webinar, or reviewing resources on Panopto as soon as you can.

We have listed some available training sessions, webinars, and resources on Panopto below. You can also sign into Panopto directly at any time at, where you will find some getting started videos. Panopto also provides direct support to all employees and students via Panopto’s Support Portal. We will be sending out multiple communications in the coming months regarding Panopto. Please be on the lookout for them and posts in GRCC Today. Until then, we hope you are having a good summer and we are looking forward to a great fall startup.

Summer Teaching and Learning Institute 2021 upcoming Panopto Sessions

Panopto Basic Training Recorded Webinars:

Panopto Weekly Q&A Virtual Office Hours:

Panopto Getting Started Resources

Panopto Support:

  • or 1-855-Panopto (1.855.726.6786) Ext:443
    • Talk to Panopto Support via phone or chat, submit a ticket, search knowledgebase, and access Panopto resources.  

Google Drive security update

You may have received an email from Google informing you that a security update will be applied to certain files and folders stored in Google Drive on September 13, 2021. The intention is to increase security of your data by updating shared file links to include a resource key. 

When is this happening?

September 13, 2021, but you may start to see the security update applied now. 

How do I know if my files are affected?

You can view your affected files by following the instructions below:

  1. On your computer, go to
  2. At the top of the page, locate the blue notification banner and click See files.
  3. If you have multiple Drives with impacted files, click on one of your Drives, like My Drive, to see all impacted files in that Drive.

Important: You can only view your impacted files for 30 days from when you receive the security update notification email from Drive. After 30 days, you can use advanced search to find your impacted files.

What does this mean for my affected files?

Once the security update is applied to a file, a resource key included in the URL will be required to access the file. Users who previously accessed or viewed the affected file won’t need the resource key in the URL. Only people who haven’t previously accessed the file will need the resource key to gain access. If they don’t have the URL with the resource key, they’ll need to request access to the file. 

Important: For affected files and folders that you use in internal sites or documentation, make sure to update the links to the new links that include resource keys. You can get the new link from the item’s owner if it’s not shared directly with you. 

How do I access the new sharing link?

  1. Open your Google Drive and click the See files button along the blue banner at the top of the page.
  2. Right click on an affected file in Google Drive.
  3. Click Get link.
  4. Click the Copy link button.
  5. Replace the existing link you’ve shared with the new link you’ve just copied.

Will I know if someone can’t access a file that I shared?

If someone requests access to one of your files with the security update, you’ll receive an email telling you whether they tried to access your file using an old link. You can then send the person a new link with the resource key so that they can gain access.

What files aren’t impacted?

Google Docs, Sheets, Slides, and Forms aren’t impacted by this security update. Other file types may be impacted.

Additional information on this security update can be found through the following article. 

For questions or concerns please contact the IT Support Desk at (616) 234-4357 or email

Bookstore Hours

As of today, the bookstore has returned to our normal hours which are listed as

Monday through Thursday – 9:00 am to 5:00 pm
Friday – 9:00 am to 3 pm
Closed Saturday and Sunday

Hours** will be extended during the first week of classes.

Friday, August 27, 9:00 am to 5:00 pm
Saturday, August 28, 10:00 am to 3:00 pm
Monday through Thursday, August 30 through September 2, 8:00 am to 6:00 pm
Friday, September 3, 8:00 am to 3:00 pm

** Hours are subject to change. College COVID restrictions apply.

Thank you,
Cindy Most
Store Manager

Raider Rally is BACK – volunteers needed!

We are very excited to announce that Raider Rally will be back for Fall 2021 kick off on Saturday, August 28, from 10 a.m. to 1 p.m. in Juan R. Olivarez Student Plaza

We are looking for volunteers to help us pull off this wonderful event. Help is needed to greet and direct students, check them in, hand out goodies, and more. Please sign up here. 

If you have any questions, please email Lori Cook at

Course packs due Friday, August 6

All course pack files, planners, orders, and SKUs are due on Friday, August 6 to make sure they are in the bookstore in a timely manner for the students to purchase prior to the start of classes.

If you are planning to do a course pack and it is a reprint, please notify the bookstore.

If you are doing a new or updated course pack, please send your file and planner sheet (if needed) to and notify the bookstore that you are needing a new course pack for your class.

If you have any questions, we can be reached at (616) 234-3960 or

Thank you,

GRCC In the News, 08/02/2021

Grand Rapids neighborhood shows wave of support for young man’s birthday

July 30, 2021; FOX 17

GRAND RAPIDS, Mich. — Surrounded by festive balloons and thoughtful notes, Brendan Beeler is taking it all in.

… Beeler just finished a computer support technician program through Grand Rapids Community College. He is looking for an internship. If anyone knows of any opportunities, click here to get in touch with the family.

A look back at Carl Levin’s 36-year U.S. Senate career

July 30, 2021; MLive

Michigan’s longest-serving U.S. Senator, Carl Levin, has died at the age of 87, his family announced late Thursday evening.

(MLive used two photos of Sen. Levin speaking at GRCC.)

Grand Rapids Community College to host community open house at Lakeshore Campus

July 31, 2021; The Holland Sentinel

HOLLAND TWP. — Grand Rapids Community College will host an open house at its new Lakeshore Campus before opening for the fall semester.

Good things on The Lakeshore, July 30, 2021

July 31, 2021; WHTC

HOLLAND (WHTC-AM/FM) — Each Friday at 8:35 a.m. on 997 and 1450 WHTC-AM/FM, Shandra Martinez, managing editor of The Lakeshore, talks with WHTC’s Peg McNichol about people and organizations making a positive difference along the Lakeshore. Here are some of the highlights of their conversation on July 28, 2021. 

… GRCC receives third Metallica All Within My Hands Foundation grant to provide skilled trades training. Metallica’s All Within My Hands Foundation recently awarded $25,000 to Grand Rapids Community College, marking the third time GRCC has received funding from the legendary band. The grant will help GRCC Workforce Training to continue a program that provides technical education and hands-on welding experience.

SH mayor faces two challengers in Tuesday’s primary

August 01, 2021; South Haven Tribune

South Haven Mayor Scott Smith will seek his third two-year term in office in Tuesday’s upcoming Primary election, but will be challenged by two other candidates.

… (Ahmmad) Goodwin served on the South Haven Housing Commission for 4 years. He is employed at Vibrocoustic’s test lab engineering facility. He graduated from South Haven High School, and obtained an associate’s degree from Grand Rapids Community College and a certification in personal and physical conditioning from Blue Heron Academy.