Huge shout out to the Call Center phone crew, our first point of contact for many students. The team fielded 547 phone calls on Tuesday! The only time we topped this was the first day of classes for Winter 2021.
Yen handled 123 phone calls, Magda took 99, Josh led the way with 136 and Liz had 107! WOW! They were aptly backed up by Erica, Huck, Danny, and Melissa (out of the dean’s office). Way to go phone crew!
Grand Rapids Community College
Director of Admissions and Enrollment