Tech Tip: View your submitted IT requests

Have you ever submitted a request to the IT department and have the same issue come up later and want to know how it was resolved?

You can view all of your previously submitted requests (or tickets) within our IT Service Portal. To find all of your tickets follow these steps:

1. Navigate to the IT Self-Service Portal
2. Sign in with your MyGRCC credentials in the top right corner
3. Select the Services tab
4. Select Ticket Requests 
5. View all of your open tickets or update search parameters to view specific tickets

By default, you will see all of your tickets that are currently open. Change the Status Class to include completed requests to see past tickets.

Clicking on the title of a ticket will show you all details of the request including any notes from the technicians that assisted and a Knowledge Base article detailing the resolution.

This way, if it is something that could be resolved without IT intervention you have the resources at your fingertips.

If you have a suggestion or a Technology Tip you think can be useful, you can submit them by emailing techtips@grcc.edu.