Information Technology has noticed an increase in PeopleSoft Accounts being disabled. This includes the Online Center, CSProd, HRProd, and FSProd. A disabled account causes users to get a login error at sign in stating they need to contact the Support Desk.
To avoid this, we highly recommend logging out of your account before entering into another environment. For instance, switching from the Online Center to CSProd.
You can log out of your account by selecting the 3 vertical dots at the top left of the page and selecting sign out. Once you have successfully logged out, you will be redirected to the MyGRCC Portal.
From there, you can select the new environment. If you have a need to be logged into 2 different environments at the same time, we encourage you to use a separate browser for each to avoid potential issues.
For more information and helpful tips, please visit theIT Customer Support Portal or contact the IT Customer Support Desk at x4357.
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