At the request of our Academic Departments, IT is postponing the changes to the S:Drive until April 29th, after final exams. If you have questions or concerns, please contact the IT Customer Support Department at 234-HELP(4357).
Category Archives: IT Help Desk Labs
Kurt Meinders Transitions to Role as IT Support Manager
Please join GRCC Chief Information Officer Kevin O’Halla in welcoming Kurt Meinders as the new IT Support Manager. Kurt has been with GRCC since 1999 and will bring an outstanding customer service focus to his role. Kurt is replacing Darcy Swope as she has moved on to start a Project Management Office within the IT group.
For those of you that in the past contacted Darcy concerning support issues, please direct your calls (and email) to Kurt: 234-3856 (kmeinder@grcc.edu).
IT Help Desk Topic #18: How to Hook a Laptop to Classroom Media Equipment
GRCC Helpdesk Staff person Fred explains the process of hooking up a laptop to media equipment in your classroom.
IT Help Desk Topic #17: Using a DVD With the Classroom Podium System
GRCC Helpdesk Staff person Fred explains how to use a DVD in your classroom podium system.
IT Help Desk Topic #16: How to Set up a Computer and Projector
GRCC Helpdesk Staff person Fred explains the process of setting up a computer and projector in a classroom .
IT Help Desk Topic #15: Multimedia in the Classroom
GRCC Helpdesk Staff person Fred explains the different media equipment that comes with your classroom.
IT Help Desk Topic #14: Antivirus Protection
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn how antivirus protection works:
- Watch the Video
- Knowledge Base Article: Antivirus Protection
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
Holiday Shutdown Suggestions From the IT Dept.
While preparing for the Holiday Shutdown, the IT Department would like to extend a few suggestions to help us all ease into the Winter 2010 semester:
Network access:
- Unsure of a password? Call the Help Desk at 234-3688 to have your passwords reset as there will be no phone or email support during the shutdown period.
- New adjunct instructors will want to contact the Help Desk at 234-3688 to have their Novell network password set up before the Winter semester begins.
- Instructors – Test your ONLINE Center password prior to 12/23 at noon
- If you have been getting Novell expiration notifications in email during the last 30 days, be sure to change your password soon. There will not be anyone to reset it over the holidays.
Email:
- Help us in the transition of email servers by cleaning up any un-needed email and mailboxes in your GroupWise account.
- Change your GroupWise auto-reply (vacation message) to indicate when you will be returning
Phones:
- Change your voice mail message to indicate when you will be returning.
More information: What to do before you go on Vacation/Holiday. If you have any questions or concerns please contact the Help Desk at extension 3688 or email ITHELP@grcc.edu.
GRCC’s IT Help Desk on Twitter
To better facilitate communication, GRCC’s IT Help Desk is now publishing status updates on Twitter (@grcchelp) in addition to its blog (grccitstatus.wordpress.com). Anyone may opt in (via RSS) to receive these messages through the platform of their choice.
If you have any questions or concerns please contact the Help Desk at extension 3688 or email ITHELP@grcc.edu.
Connect to the IT Help Desk With Social Media
In an effort to increase the level of communication between the IT department and the greater college community, GRCC’s IT Help Desk has begun utilizing social media in order to be more transparent about the technology processes and events that surround the extended GRCC campus.
One step has been to create a blog that captures events as they happen and to notify the community of upcoming changes and maintenance. Anyone may visit the GRCC IT Status Updates blog at http://grccitstatus.wordpress.com/ to keep abreast of currently reported issues, outages and scheduled maintenance or upgrades.
Those with questions or concerns may contact the Help Desk at extension 3688 or email ITHELP@grcc.edu.
IT Tips and Tricks #12: Using GRCC’s Wireless Network
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn how to use GRCC’s Wireless Network:
- Watch the Video
- Knowledge Base Article: What do I need to connect to the GRCC wireless network?
- Knowledge Base Article: How do I connect to GRCC Wireless using Mac OS X?
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
IT Tips and Tricks #11: How to Reset Passwords
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn how to reset passwords:
- Watch the Video
- Knowledge Base Article: How do I change my Blackboard password?
- Knowledge Base Article: How do I get my Online Center password reset?
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
IT Help Desk Topic #10: How to Set up a Blackboard Account
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn how to set up your Blackboard account:
- Watch the Video
- Knowledge Base Article: How do I get my Blackboard/Novell username and initial password?
- Knowledge Base Article: When will I be able to use my Blackboard account?
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
IT Help Desk Topic #10: Online Student Center
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn how to set up an Online Center (PeopleSoft) account:
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
IT Help Desk Topic #9: Understanding the Various Logins on Campus
As part of the IT Help Desk Labs series “Help Desk Tips, Tricks and How To,” learn about the various logins on campus (what are they?):
If you would like to see other topics discussed by IT Help Desk Labs – please email them @ ITLabs@grcc.edu
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