Posted tagged ‘Information Technology’

IT Support Desk holiday hours

December 11, 2017

The IT Support Desk will be available for phone and walk-in support Friday, December 15, through Friday, December 22, from 7:00 a.m. – 5:00 p.m. We will maintain normal weekend phone hours on December 16 and 17, from 10:00 a.m. – 4:00 p.m.

Upon return from the winter break, we will be open from 7:00 a.m. – 6:30 p.m. on January 3-5.

PeopleSoft down for required year-end maintenance

December 1, 2017

CS (PeopleSoft Student) and the Online Center will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until 8:00 AM.

HR (Human Resources), FS (Financial Services), and Employee Self-Service will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until noon.

PeopleSoft down for required year-end maintenance

November 30, 2017

CS (PeopleSoft Student) and the Online Center will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until 8:00 AM.

HR (Human Resources), FS (Financial Services), and Employee Self-Service will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until noon.

October is National Cyber Security Awareness Month (NCSAM)

October 24, 2017

During the month of October 2017, the Department of Homeland Security offers weekly cyber security themes to aid in user awareness regarding current cyber threats and corrective responses to such threats. The GRCC IT Security team is hosting relevant security information on the IT Security webpage. Be sure to check it out weekly and remember, with all the current security breaches going on across the country, “don’t get scared…. get secured.”

DHS NCSAM Week Four Theme: The Internet Wants YOU: Consider a Career in Cybersecurity

According to a study by the Center for Cyber Safety and Education, by 2022, there will be a shortage of 1.8 million information security workers. It is critical that today’s students graduate ready to enter the workforce to fill the vast number of available cybersecurity positions. Week 4 will encourage students and other job seekers to explore cybersecurity careers. Key influencers – like parents, teachers, guidance counselors and state and local officials – will learn more about this growing field and how to engage youth in pursuing cybersecurity careers.

October is National Cyber Security Awareness Month

October 17, 2017

October is National Cyber Security Awareness Month (NCSAM)

During the month of October 2017, the Department of Homeland Security offers weekly cyber security themes to aid in user awareness regarding current cyber threats and corrective responses to such threats. The GRCC IT Security team is hosting relevant security information on the IT Security webpage. Be sure to check it out weekly and remember, with all the current security breaches going on across the country, “don’t get scared…. get secured.”

DHS NCSAM Week Three Theme: Today’s Predictions for Tomorrow’s Internet

Smart cities, connected devices, digitized records, as well as smart cars and homes have become a new reality. Week 3 will remind citizens that their sensitive, personal information is the fuel that makes smart devices work. While there are tremendous benefits of this technology, it is critical to understand how to use these cutting-edge innovations in safe and secure ways.

October is National Cyber Security Awareness Month

October 3, 2017

During the month of October 2017, the Department of Homeland Security offers weekly cyber security themes to aid in user awareness regarding current cyber threats and corrective responses to such threats. The GRCC IT Security team will be hosting relevant security information on the IT Security webpage. Be sure to check it out weekly and remember, with all the current security breaches going on across the country: “Eon’t get scared…. get secured.”

DHS NCSAM Week One Theme: Simple Steps to Online Safety

All members of the public can take some simple actions to protect themselves online and to recover in the event a cyber incident occurs.  Week 1 will address the top consumer cybersecurity concerns, provide simple steps to protect against these concerns, and help the public understand what to do if they fall victim to cybercrime.

Calls on meter reads from Konica Minolta

September 21, 2017

Some of you may have been called from Konica Minolta to provide a meter read. This is due to some devices not communicating from the GRCC end, and IT is working with Konica to resolve the issue.

Phone service outage

September 7, 2017

The vendor for our phone services has informed us that they will be doing maintenance that will result in a loss of phone services on Friday, September 8, from midnight to 6:00 a.m.  During that time, GRCC phones will not be able to make or receive external calls.  Internal calls will still function.

CWIS to be offline for repairs September 7

September 7, 2017

CWIS (PeopleSoft Student, and the Online Center) will be down for required maintenance on Thursday, September 7, starting at 8:00 pm until 7:00 am Friday, September 8.

CWIS to undergo maintenance this week

September 6, 2017

CWIS (PeopleSoft Student, and the Online Center) will be down for required maintenance on Thursday, September 7, starting at 8:00 pm until 7:00 am Friday, September 8.

Message of thanks from Anderson family

September 5, 2017

A message from David Anderson, in IT:

Dear GRCC Family,

On behalf of our entire family, I would like to thank everyone for their support, compassion, cards, flowers, text and email messages and donations to the American Cancer Society-Hope Lodge during my father’s extended illness and recent passing. There are no words to express our gratitude.

Warm regards,

David, Lilly, Jared and Colton Anderson

Condolences to David, Lilly, Jared Anderson

August 24, 2017

Our condolences to David, Lilly and Jared Anderson on the passing of their father and grandfather, Alan Leroy Anderson, on August 22.

David is the chief information officer at GRCC; his wife, Lilly, recently retired from her position as GRCC’s associate dean of Academic Outreach. Their son, Jared, manages online store operations in Purchasing at GRCC.

Services will be held Saturday, August 26, at Norwalk Lutheran Church, 5614 Chippewa Highway in Manistee, MI.  Visitation will begin at 1 p.m. followed by the funeral at 2 p.m.

Memorials in Alan’s name may be directed to the American Cancer Society’s Hope Lodge in Grand Rapids.

Canon toner returns

August 21, 2017

If you have extra Canon Toners in your area, please bring them back to GRCCePRINT by Thursday, August 24.

Service, supply ordering for new copiers

August 21, 2017

New Konica Minolta Copier/Printer Sevice Request and Supply Ordering.

The process will remain the same for service requests but below will be the 3 different ways you can now order toner.

Option 1) Call the 800 number that is on the sticker on the front of your new machine and follow the prompts for toner.

Option 2) Email gcs@kmbs.konicaminolta.us . In the body of your email, be sure to include the following information.

Example: Serial Number: A7PY011017204

ID #  9360-1838

Contact name:

Description: 1 toner of each color needed

Location for verification (Department)

Option 3) go to www.mykmbs.com  and login with the credentials sent to you electronically. You will have a webportal you can order toner through.

New IT ticketing system goes live on August 16

August 15, 2017

Colleagues: Information Technology has been notifying you since July of a new ticketing system that will be rolled out! We are now ready to go live tomorrow, Wednesday, August 16!

What does this mean for you?

Better service and information tracking when you contact IT!

If you receive an email from tdreply@grcc.edu, no need to worry! That is from the new ticketing system. Below you’ll find what an email regarding a new ticket looks like.

Mail From: “David Houseman” tdreply@grcc.edu File. Edit. View. Actions. Tools. Accounts. Window Help. Close. Reply. Reply All. Forward. (symbol for download) (symbol for trash) (symbol for print) (symbol for html) (symbol for plain text) Mail. Properties. Message Source. Discussion Thread. “David Houseman” tdreply@grcc.edu 8/9/2017 1:20 PM Incident ID #: 326 – Created To: David Houseman. Details. Your request “Test” was created on Wed 8/9/17 1:30 PM Eastern Daylight Time. To view this request, click the link below: https://supportdesk.grcc.edu/TDClient/Requests/TicketRequests/TicketDet.aspx?TicketID=9E32UHHSkxw To comment on this item, reply to this email. TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE --- xwAkZPSwht2a8j48W/kvs31M1Xf4E+3TogenNIQK287fZxr631DfzD3M6u+siWUp1u6KagJyKwxm838FrotOrrfSY7y7NirUjka9ur+MVfHbUlghWvTyp03JK7Yn7tEN=oXbM0L4V7MA3kaKXYDyLLxCAdQS7k5cYxqildW5en/cn01a9lvF9jyTLzaby7ISbat7HeNAVkFxCvAfsAvTjxAYB-rVKbOsrYxKK9g32kJq/b86WCuQ0HuLIFYklbYOFrv9l-vrlxBCUqGIK2msux5L8L87149zMveQQRQX0iN-SOv-objYUh3XF7bVrAXk5n5hEbVylV105WC41imfL2jL1WbWobrPPQENbi4SirUxOp5Xflrxwx9Lb91dON9jASVhuw_ --- TEAMDYNAMIX DO NOT ALER OR REMOVE THIS CODE --- Pleas note that replies to notifications which are sixty (60) or more days old are considered invalid.

How to send in a ticket to IT

Customer Portal:

Log in at https://supportdesk.grcc.edu using your Campus Network credentials (same as you log into your computer). Please note that at this time, this system is not available off campus.

Email:

Send an email to ITSupport@grcc.edu, this will automatically create a ticket for you just as it always has.

Key Features

Customers will also be able to open and close their own tickets through the customer portal without having to contact IT! Likewise, you can check the latest status in the ticketing feed, keeping you informed minute by minute with what actions have taken place on your ticket.

Additionally, you can search for answers to your questions prior to submitting a ticket in our Knowledgebase. If an answer is not immediately available, keep checking back as we continue to add to it.

If you are interested in learning more about the new ticketing system and would like individualize training on how to submit requests, search articles, and check the status of your tickets, please contact the IT Customer Support Desk at 234-4357 or ITSupport@grcc.edu.

We hope you thoroughly enjoy the new system!