Next on the DLIT Webinar Series: Accessible PowerPoints

Accessible Powerpoints

This Wednesday (12/5), 3-4 p.m.

Do you use Powerpoint slides in your campus or online courses? Do you distribute them after a meeting or conference presentation? Don’t forget that Powerpoint presentations are highly “visual” and need to be accessible to the blind and those with low vision. This webinar will be administered through Zoom.

To access this webinar, please visit the Zoom website.

Malicious emails abound – GRCC IT says use caution

IRS Warns of New Email Scam –

The IRS sent out a warning this week about a new email scam that may contain malicious malware. The fraudulent emails, which appear to be sent from “IRS Online,” contain an attachment labeled “Tax Account Transcript,” or something similar. The IRS, however, does not send unsolicited emails to the public, nor emails containing sensitive information such as that which is included in a tax return. The IRS asks the public not to open the email, and if using a personal computer to delete it or forward it to phishing@irs.gov.

Phishing Notification –

GRCC Faculty and Staff may have received an email from ‘Bill Pink’ with the subject “Action Required”. This email is not from President Pink. The email contained one or more links prompting recipients for information. If you clicked these links or provided any information, please let the GRCC IT Support team know.

 

As a reminder, keep the below in mind when working with email:

  • GRCC IT, Faculty, and Staff members should not be requesting banking information or account passwords
  • Don’t open and immediately delete suspicious messages from your GroupWise inbox
  • Don’t click any links or download any attachments from any suspect messages
  • Don’t provide any personal information; including usernames or passwords from suspicious email links
  • Don’t use your work email address for mailing lists

If you receive a phishing attempt, report it to the IT Support Desk at ITSupport@grcc.edu or by calling 234-4357. If you have clicked any links or downloaded/opened any files, please let us know immediately.

Delegating a backup supervisor for time sheets and LOA’s in ImageNow

With the holiday season comes the necessity for delegating backup supervisors to approve time sheets and LOA’s while you take some well deserved time off. The Information Technology department has now made it easier for you to add individuals as backups to your supervisor queue!

Simply follow the instructions below to prepare for your time off, provided by our knowledge base (now available off campus!)

  1. Log into the Online Center
  2. Navigate to the Supervisor Self Service home page using the drop-down at the top of the page
  3. Click on the Supervisor Backup Delegation panel
  4. Enter in the Employee ID number of the person you would like to have access to your queue or click on the magnifying glass to search by first and last name
  5. You can add multiple people if desired
  6. Select the beginning and end date for the access
  7. Click Save

As always, if you have any questions or would like assistance with this process, please give the IT Support Desk a call at 616-234-4357.

 

GRCC IT Project Management Office – please submit project Requests

Hello, campus community. It’s that time again! The IT project request window is now open.

Please discuss any 2019/2020 fiscal year IT projects you’d like to request with your BCO. The IT project request window will remain open until 5 p.m. on Friday, March 1, 2019.

Requests may be submitted to the IT project request submission form.

Please contact Olwen Urquhart (x3054) or Jeff Kissinger (x4098) in the IT Project Management Office if you have any questions.

GRCC professor hosts cybersecurity podcast

Professor Andrew Rozema has launched a cybersecurity podcast, produced out of GRCC at Media Technologies. The first episode, featuring GRCC IT Security Analyst Austin Bollinger, is up in addition to a podcast trailer. The podcast will feature computer security experts from all around West Michigan including representatives from US Signal and K GROUP. Professor Rozema will also have current and former students on the podcast. You can listen to the podcast on iTunes.

Blackboard Instant Messenger Going Away

Blackboard Instant Messenger will no longer be available for use as of January 1, 2019. This solution has been discontinued by its parent company, Blackboard.

Information Technology understands that many faculty and staff rely on the use of an instant messaging tool to communicate with students. With this, GRCC will officially support the use of Google Hangouts. Google Hangouts allows you to send chat messages, make video calls, and screen share. Whether you are new to Google Hangouts or are currently using it or have used it in the past, more information can be found at https://gsuite.google.com/learning-center/products/hangouts/#!/. This resource includes information on all three platforms of Google Hangouts including Google Chat and Google Meet.

We encourage faculty and staff members to begin using Google Hangouts prior to January 1, 2019, to familiarize themselves with the product suite and to determine how to best use the new tool in your day-to-day operations. Faculty and staff can use the Hangouts suite by visiting https://hangouts.google.com and entering their GRCC email address and GRCC network password.  To switch between Hangouts, Chat, and Meet simply click the Google Apps menu in the upper right corner of your browser.

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

TechSmith Relay Replacement

As of January 1, 2019, TechSmith Relay Recorder and Relay Server (https://relay.grcc.edu) will no longer be available as their parent company, TechSmith, has discontinued both products.

If you have used TechSmith Relay Recorder in the past to create videos, SnagIt and Camtasia are more robust versions of TechSmith Relay Recorder that allow you to screen capture and edit your videos. Both SnagIt and Camtasia are available for download in the Software Center. If you have uploaded videos to RaiderCast using the TechSmith Relay Recorder in the past, those videos will still be available and you can upload to that location through December 31, 2018.

Starting January 1, 2019, videos can no longer be uploaded to RaiderCast. They can be uploaded to Google Drive or YouTube using the Share option in SnagIt and Camtasia. The video captioning process will stay the same. As a reminder, per the audiovisual captioning policy, compliance with federal law requires captioning of all created, purchased or continually used audiovisual media production shown at GRCC.

Tutorials for SnagIt and Camtasia are listed below.

SnagIt: https://www.techsmith.com/tutorial-snagit.html

Camtasia: https://www.techsmith.com/tutorial-camtasia.html

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

National Cybersecurity Awareness Month (NCSAM)-Week Four

The Department of Homeland Security has teamed up with the Cybersecurity industry to provide information they believe everyone across the nation should know to stay safe and more secure online. The Week Four theme is “Securing Our Nation’s Critical Infrastructure.”

The Week Three Newsletter for NCSAM is now available on the GRCC Security Awareness webpage.

Professional Development Webinar this Wednesday: Google Hangouts

Google Hangouts Professional Development Webinar

Wednesday, October 24, 3-4 p.m.

Blackboard IM will be discontinued by the end of this semester. This session will cover how to use our new tool – Google Hangouts. Participants will learn how to sign in, establish a new conversation, and start a video call or conversation (Chat). We’ll wrap it up with some ideas on how to use Hangouts for teaching and learning.

Register for a Google Hangouts Webinar.

 

Future Webinar Topics:

  • 10/31 – Techsmith
  • 11/07 – Respondus Monitor
  • 11/14 – Blackboard Ally
  • 11/15 – Badges and Gamification
  • 12/05 – Accessible Powerpoints
  • 12/12 – 7 Observations Leading to Student Success

DLIT Launches New Webinar Series! First up: Google Hangouts

Google Hangouts Professional Development Webinar

Wednesday, October 24, 3-4 p.m.

Blackboard IM will be discontinued by the end of this semester. This session will cover how to use our new tool – Google Hangouts. Participants will learn how to sign in, establish a new conversation, and start a video call or conversation (Chat). We’ll wrap it up with some ideas on how to use Hangouts for teaching and learning.

Register for a Google Hangouts Webinar.

 

Future Webinar Topics:

  • 10/31 – Techsmith
  • 11/07 – Respondus Monitor
  • 11/14 – Blackboard Ally
  • 11/15 – Badges and Gamification
  • 12/05 – Accessible Powerpoints
  • 12/12 – 7 Observations Leading to Student Success

National Cybersecurity Awareness Month (NCSAM)-Week Three

The Department of Homeland Security has teamed up with the Cybersecurity industry to provide information they believe everyone across the nation should know to stay safe and more secure online. The Week Three theme is “It’s Everyone’s Job to Ensure Online Safety at Work.”

The Week Three Newsletter for NCSAM is now available on The GRCC Security Awareness webpage.

National Cybersecurity Awareness Month (NCSAM)-Week Two

The Department of Homeland Security has teamed up with the Cybersecurity industry to provide information they believe everyone across the nation should know to stay safe and more secure online. Week Two details information on the Cybersecurity field and ways you can become educated in Cybersecurity without necessarily pursuing a career in it.

The Week Two Newsletter for NCSAM is now available on The GRCC Security Awareness webpage.

Raider Salute from Instructional Support to Facilities & IT

The Instructional Support department extends a huge thank you and raider salute to the following folks for all of your help, support, and assistance with our recent office space update: Abbot Kastanek, Sam Kirkey, Bob Greene, and Vicki Janowiak – Facilities; Saibo Williams and Antonio Aguillon-Herta – IT. We love the space and welcome everyone to stop in for a visit! We’ll have the coffee pot running.

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TechSmith Relay Replacement

As of January 1, 2019, TechSmith Relay Recorder and Relay Server will no longer be available as their parent company, TechSmith, has discontinued both products.

If you have used TechSmith Relay Recorder in the past to create videos, SnagIt and Camtasia are more robust versions of TechSmith Relay Recorder that allow you to screen capture and edit your videos. Both SnagIt and Camtasia are available for download in the Software Center. If you have uploaded videos to RaiderCast using the TechSmith Relay Recorder in the past, those videos will still be available and you can upload to that location through December 31, 2018.

Starting January 1, 2019, videos can no longer be uploaded to RaiderCast. They can be uploaded to Google Drive or YouTube using the Share option in SnagIt and Camtasia. The video captioning process will stay the same. As a reminder, per the audiovisual captioning policy, compliance with federal law requires captioning of all created, purchased or continually used audiovisual media production shown at GRCC.

Tutorials for SnagIt and Camtasia are listed below.

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

Blackboard Instant Messenger Going Away

Blackboard Instant Messenger will no longer be available for use as of January 1, 2019. This solution has been discontinued by its parent company, Blackboard.

Information Technology understands that many faculty and staff rely on the use of an instant messaging tool to communicate with students. With this, GRCC will officially support the use of Google Hangouts. Google Hangouts allows you to send chat messages, make video calls, and screen share. Whether you are new to Google Hangouts or are currently using it or have used it in the past, more information can be found in Google Hangouts. This resource includes information on all three platforms of Google Hangouts including Google Chat and Google Meet.

We encourage faculty and staff members to begin using Google Hangouts prior to January 1, 2019, to familiarize themselves with the product suite and to determine how to best use the new tool in your day-to-day operations. Faculty and staff can use the Hangouts suite by visiting the Hangouts webpage and entering their GRCC email address and GRCC network password.  To switch between Hangouts, Chat, and Meet simply click the Google Apps menu in the upper right corner of your browser.

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.