Posted tagged ‘IT’

Raider Salute to Bryan Door

March 20, 2017

A Raider Salute from Bill Faber in Physical Sciences:

I wanted to give a Raider Salute to Bryan Door from IT for his fast response time for a computer issue I had last night after my class.  Bryan came over and dropped off a replacement part in the evening that I needed for my early morning class.  Strong work Bryan!

ImageNow to be down for upgrades

February 23, 2017

Reminder: ImageNow will be down for a required version upgrade beginning on Thursday, February 23, at 5:00 p.m. and will be back up and available beginning Friday, February 24, at 8:00 a.m.

Client Update Information:

For those who have the ImageNow client installed on your computer, the client will automatically update after the upgrade has been completed when connected to the GRCC network. This update will require your system to be restarted upon completion, but will allow you to decide when to restart your system.

For those not on campus, your client will automatically update the next time your system is connected to the GRCC network. .

Reminders:

During this outage window the following systems will be unavailable: WebNow, the ImageNow client and the Leave of Absence eForm.

After the upgrade ImageNow will look and feel much like the old version with a couple exceptions.

  • ImageNow has been re-branded to Perceptive Content 7. This means that login screens to both the ImageNow client and WebNow will reference Perceptive Content 7 instead of ImageNow.
  • Due to security concerns the Leave of Absence eForm will no longer be available from off campus beginning on February 24th.

If you have the ImageNow client installed on your computer we will be sending out instructions for upgrading it prior to the upgrade date.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

ImageNow to get upgrades

February 21, 2017
ImageNow will be down for a required version upgrade beginning on Thursday, February 23, at 5:00 p.m. and will be back up and available beginning Friday, February 24. at 8:00 a.m.
During this outage window, the following systems will be unavailable: WebNow, the ImageNow client and the Leave of Absence eForm.
After the upgrade, ImageNow will look and feel much like the old version with a couple exceptions.
  • ImageNow has been re-branded to Perceptive Content 7. This means that login screens to both the ImageNow client and WebNow will reference Perceptive Content 7 instead of ImageNow.
  • Due to security concerns the Leave of Absence eForm will no longer be available from off campus beginning on February 24.

If you have the ImageNow client installed on your computer we will be sending out instructions for upgrading it prior to the upgrade date.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

Maintenance scheduled for PeopleSoft

November 30, 2016

We are applying required year end maintenance to PeopleSoft Student and HR on Saturday. We are also upgrading PeopleSoft Financials which will start on Thursday evening. Please see the details below for outage windows.

PeopleSoft Maintenance on Saturday

PeopleSoft Human Resources (HRPROD) will be down on Saturday, December 3rd from 8:00 AM until noon for required year end maintenance. PeopleSoft Student (CS9PROD) including the Online Center, will be down on Saturday, December 3rd from 12:30 PM until 3:30 PM for required year end maintenance. During this time employees will not be able to view their pay advice.

FSPROD Upgrade Begins Thursday, December 1st at 5 PM

IT will be upgrading the PeopleSoft Financials system – FSPROD – to version 9.2 beginning Thursday, December 1st at 5:00 PM.  FSPROD will be unavailable to its users until 8:00 AM Monday, December 5th.

IT Support holiday hours

November 17, 2016

The GRCC IT Support Desk will be closed Wednesday, Nov. 23, through Sunday, Nov. 27, in observance of the Thanksgiving holiday. We will resume normal business hours on Monday, November 28.

IT Customer Support name changes

November 17, 2016

The GRCC IT Customer Support team has been working to align our department names and visions to better support your needs. In order to aid us in coming up with a unified identity, we have renamed our support teams.

Under the umbrella of the IT Customer Support team, what was once the Workbench Technicians are now the Desktop Support Technicians, and what was the IT Help Desk is now the IT Support Desk!

We hope this isn’t too much of a change for you, as you can still expect the same awesome voices on the phone to support your calls and the same friendly faces out in the field to repair your equipment! As always, we are here to support any of your technology needs in the best way we can, feel free to reach us at 234-4357(HELP) or ITSupport@grcc.edu.

FY 2017 / 2018 IT project request window is now open

November 8, 2016

The FY 2017 / 2018 IT project request window is now open. BCOs can submit their IT project requests for the 2017 / 2018 fiscal year as of Tuesday, November 8, 2016. The project request window will remain open until 5 p.m. Tuesday, February 28th, 2017. This is the only IT project request cycle for the 2017 / 2018 fiscal year.

 

As project requests are received, the IT Project Management Office will set appointments with requesters to research their requests. The information gained from these meetings will aid in properly assessing and prioritizing each request in relation to the others.

Please contact Jeff Kissinger (4098) or Olwen Urquhart (3054) in the IT Project Management Office if you have any questions.

Dell offers deals to faculty, staff, students

November 1, 2016

The holiday season is right around the corner and Dell is offering GRCC faculty, staff, and students some amazing deals on PCs, TVs, gaming consoles, cameras, fitness wearables, and more!

Here are just a few of the exclusive computer deals Dell is offering starting November 3:

  • Dell Inspiron 300, a 15″ laptop. Price: $329.39. Specifications: Intel Core i3 processor, Windows 10 home, 4GB memory and 500GB hard drive
  • Dell Inspiron 5000, a 15″ laptop. Price: $685.99. Specifications: Intel Core i7 processor, Windows 10 home, 8GB memory and 1TB hard drive
  • Dell Inspiron small desktop. Price: $274.39. Specifications: Intel Celeron professor, Windows 10 home, 4GB memory and 1TB hard drive.

Mark your calendars:

  • November 5-15 — Veterans Day Exclusive: Military community and veterans save an extra 15% on select Dell PCs.
  • November 16-23 — Black Friday presale: Exclusive early access for members to shop this year’s best prices on Black Friday doorbusters.
  • November 23-26 — Black Friday: Score huge deals when you shop our biggest Black Friday ever.
  • November 27-29 — Cyber Monday: Find the perfect gift with more deals on Cyber Monday.

How to shop?

IT to offer Google workshop on Oct. 27

October 26, 2016

Information Technology will be facilitating another Google Workshop tomorrow, Thursday, October 27th from 8:00 a.m. – 12:00 p.m.! Do you have an idea that you’d like to try in your classroom and/or office that would work using the Google Drive tools, but can’t determine how to make it happen? Or would you simply like some one-on-one training in Google Docs, Sheets, Slides, or Forms? Come join us for an open session offering one-on-one assistance with making your idea happen! This session allows users to bring their idea’s to life and offers additional training opportunities for those simply looking to learn more about the tools we rolled out earlier this fall.

This workshop will be held in the Main Building room 351 on the following dates:

  • Thursday, October 27 (8 a.m.-12 p.m.)
  • Monday, November 14 (8 a.m. – 12 p.m.)

This is an open format session for walk-ins, join us at any time during the workshop for help, no need to stay the whole time! The room has 16 computers available for your use, however you are welcome to bring a laptop instead.

Looking forward to see you there!

IT to offer Google workshops

October 14, 2016
Information Technology is pleased to announce that we will be facilitating three Google Workshops in the coming weeks! Do you have an idea that you’d like to try in your classroom and/or office that would work using the Google Drive tools, but can’t determine how to make it happen? Or would you simply like some one-on-one training in Google Docs, Sheets, Slides, or Forms? Come join us for an open session offering one-on-one assistance with making your ideas happen! This session allows users to bring their ideas to life and offers additional training opportunities for those simply looking to learn more about the tools we rolled out earlier this fall.
This workshop will be held in the Main building room 351 on the following dates:
  • Tuesday, October 18 (1-4 PM)
  • Thursday, October 27 (8 AM-12 PM)
  • Monday, November 14 (8 AM – 12 PM)
This is an open format session for walk-ins, join us at any time during the workshop for help, no need to stay the whole time! The room has 16 computers available for your use, however you are welcome to bring a laptop instead.
Looking forward to see you there!

Students can use GRCC Secure or GRCC Wireless networks

October 7, 2016

From The Collegiate: The GRCC IT team sent out an email Wednesday morning encouraging all students to start using their new network, “GRCC Secure”, for academic internet use. The new network blocks sites like Netflix and Hulu but keeps educational sites, like Blackboard, open for student use. The primary network, “GRCC Wireless,” is still available for educational and gaming site usage alike. Learn more in the Collegiate article.

CWIS scheduled for maintenance on October 6

October 5, 2016

CWIS (PeopleSoft Student, HR, and the Online Center) will be down for required maintenance on Thursday, October 6th, from 10:00 p.m. until 8:00 a.m. on Friday, October 7th.

CWIS to undergo maintenance October 6

October 4, 2016

CWIS (PeopleSoft Student, HR, and the Online Center) will be down for required maintenance on Thursday, October 6th, from 10:00 p.m. until 8:00 a.m. on Friday, October 7th.

IT to offer Google workshops!

September 28, 2016
Information Technology is pleased to announce that we will be facilitating three Google Workshops in the coming weeks! Do you have an idea that you’d like to try in your classroom and/or office that would work using the Google Drive tools, but can’t determine how to make it happen? Or would you simply like some one-on-one training in Google Docs, Sheets, Slides, or Forms? Come join us for an open session offering one-on-one assistance with making your ideas happen! This session allows users to bring their ideas to life and offers additional training opportunities for those simply looking to learn more about the tools we rolled out earlier this fall.
This workshop will be held in the Main building room 351 on the following dates:
  • Tuesday, October 18 (1-4 PM)
  • Thursday, October 27 (8 AM-12 PM)
  • Monday, November 14 (8 AM – 12 PM)
This is an open format session for walk-ins, join us at any time during the workshop for help, no need to stay the whole time! The room has 16 computers available for your use, however you are welcome to bring a laptop instead.
Looking forward to see you there!

Google Drive training sessions added

September 20, 2016
IT has added additional Google Drive Overview training sessions available for registration through Staff Development. Sessions are on:
  • Thursday, September 22nd (1-2 PM)
  • Monday, September 29th (10-11 AM)
  • Friday, September 30th (10-11 AM)
We hope to see you there!