Posted tagged ‘IT’

Raider Salute to IT-Customer Support

May 25, 2017

Alex Moore, in Finance and Administration, has a Raider Salute for Bryan and Matthew in IT-Customer Support:

“A big thank you to Bryan and Matthew in IT-Customer Support for assisting me with a workstation move.  They went out of their way and stayed after hours to ensure that my workstation was set up for me the next day.  You both did an outstanding job.  Thanks for your help and dedication guys!”

Congratulations to Jeff and Kate Vanderveen

May 18, 2017

At 8:08 a.m. May 16, Jeff Vanderveen, from Information Technology, and his wife, Kate, welcomed Thomas John Vanderveen into the world!

Mom and baby are doing great. Thomas weighed 8 lbs and is 21 inches long!

Thomas Vanderveen

Thomas Vanderveen

 

Raider Salute for successful office move

May 16, 2017

A Raider Salute from Amy Koning, dean of the School of Workforce Development:

A shout to the following colleagues in my recent office move:

  • Neal McGladdery
  • Willie Hurst
  • Dave Emelander
  • Chad Senna
  • Dan Cook

It’s awesome to work with all of you!

Blackboard upgrade on May 4

May 2, 2017

Technology notification:

On May 4th, from 6-9 a.m., Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1.

With this upgrade, the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.

Blackboard upgrade on May 4

May 1, 2017

Technology notification:

On May 4th, from 6-9 a.m., Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1.

With this upgrade, the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.

Soup’s On For Peggy event was a success

April 26, 2017

The Soup’s On For Peggy event that was hosted last Friday in the Raider Grille was a huge success! We cannot thank you enough for your donations to assist Peggy as she seeks medical treatment. If you could not attend the event but would still like to donate, please contact Rachel at x2448 or email rbower@grcc.edu.

CWIS to undergo maintenance

April 13, 2017

CWIS (PeopleSoft Student, HR, and the Online Center) will be down for maintenance on Thursday, April 13, from 9:00 p.m. until 2:00 a.m. on Friday, April 14.

CWIS to undergo maintenance

April 12, 2017

CWIS (PeopleSoft Student, HR, and the Online Center) will be down for maintenance on Thursday, April 13, from 9:00 p.m. until 2:00 a.m. on Friday, April 14.

Raider Salute to Bryan Door

March 20, 2017

A Raider Salute from Bill Faber in Physical Sciences:

I wanted to give a Raider Salute to Bryan Door from IT for his fast response time for a computer issue I had last night after my class.  Bryan came over and dropped off a replacement part in the evening that I needed for my early morning class.  Strong work Bryan!

ImageNow to be down for upgrades

February 23, 2017

Reminder: ImageNow will be down for a required version upgrade beginning on Thursday, February 23, at 5:00 p.m. and will be back up and available beginning Friday, February 24, at 8:00 a.m.

Client Update Information:

For those who have the ImageNow client installed on your computer, the client will automatically update after the upgrade has been completed when connected to the GRCC network. This update will require your system to be restarted upon completion, but will allow you to decide when to restart your system.

For those not on campus, your client will automatically update the next time your system is connected to the GRCC network. .

Reminders:

During this outage window the following systems will be unavailable: WebNow, the ImageNow client and the Leave of Absence eForm.

After the upgrade ImageNow will look and feel much like the old version with a couple exceptions.

  • ImageNow has been re-branded to Perceptive Content 7. This means that login screens to both the ImageNow client and WebNow will reference Perceptive Content 7 instead of ImageNow.
  • Due to security concerns the Leave of Absence eForm will no longer be available from off campus beginning on February 24th.

If you have the ImageNow client installed on your computer we will be sending out instructions for upgrading it prior to the upgrade date.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

ImageNow to get upgrades

February 21, 2017
ImageNow will be down for a required version upgrade beginning on Thursday, February 23, at 5:00 p.m. and will be back up and available beginning Friday, February 24. at 8:00 a.m.
During this outage window, the following systems will be unavailable: WebNow, the ImageNow client and the Leave of Absence eForm.
After the upgrade, ImageNow will look and feel much like the old version with a couple exceptions.
  • ImageNow has been re-branded to Perceptive Content 7. This means that login screens to both the ImageNow client and WebNow will reference Perceptive Content 7 instead of ImageNow.
  • Due to security concerns the Leave of Absence eForm will no longer be available from off campus beginning on February 24.

If you have the ImageNow client installed on your computer we will be sending out instructions for upgrading it prior to the upgrade date.

Any future updates will be posted at: www.grcc.edu/status

Also available through: https://grccitstatus.wordpress.com/, http://www.grcc.edu/informationtechnology/customersupport, https://twitter.com/grccithelp and www.facebook.com/grccit

Maintenance scheduled for PeopleSoft

November 30, 2016

We are applying required year end maintenance to PeopleSoft Student and HR on Saturday. We are also upgrading PeopleSoft Financials which will start on Thursday evening. Please see the details below for outage windows.

PeopleSoft Maintenance on Saturday

PeopleSoft Human Resources (HRPROD) will be down on Saturday, December 3rd from 8:00 AM until noon for required year end maintenance. PeopleSoft Student (CS9PROD) including the Online Center, will be down on Saturday, December 3rd from 12:30 PM until 3:30 PM for required year end maintenance. During this time employees will not be able to view their pay advice.

FSPROD Upgrade Begins Thursday, December 1st at 5 PM

IT will be upgrading the PeopleSoft Financials system – FSPROD – to version 9.2 beginning Thursday, December 1st at 5:00 PM.  FSPROD will be unavailable to its users until 8:00 AM Monday, December 5th.

IT Support holiday hours

November 17, 2016

The GRCC IT Support Desk will be closed Wednesday, Nov. 23, through Sunday, Nov. 27, in observance of the Thanksgiving holiday. We will resume normal business hours on Monday, November 28.

IT Customer Support name changes

November 17, 2016

The GRCC IT Customer Support team has been working to align our department names and visions to better support your needs. In order to aid us in coming up with a unified identity, we have renamed our support teams.

Under the umbrella of the IT Customer Support team, what was once the Workbench Technicians are now the Desktop Support Technicians, and what was the IT Help Desk is now the IT Support Desk!

We hope this isn’t too much of a change for you, as you can still expect the same awesome voices on the phone to support your calls and the same friendly faces out in the field to repair your equipment! As always, we are here to support any of your technology needs in the best way we can, feel free to reach us at 234-4357(HELP) or ITSupport@grcc.edu.

FY 2017 / 2018 IT project request window is now open

November 8, 2016

The FY 2017 / 2018 IT project request window is now open. BCOs can submit their IT project requests for the 2017 / 2018 fiscal year as of Tuesday, November 8, 2016. The project request window will remain open until 5 p.m. Tuesday, February 28th, 2017. This is the only IT project request cycle for the 2017 / 2018 fiscal year.

 

As project requests are received, the IT Project Management Office will set appointments with requesters to research their requests. The information gained from these meetings will aid in properly assessing and prioritizing each request in relation to the others.

Please contact Jeff Kissinger (4098) or Olwen Urquhart (3054) in the IT Project Management Office if you have any questions.