Posted tagged ‘IT’

GroupWise Planned Maintenance this Thursday

September 18, 2018

GroupWise email will be unavailable for planned maintenance on Thursday, September 20th. Maintenance will run from 9 p.m. Thursday until 12 a.m. on Friday, September 21st.

Services also impacted include GroupWise mobile syncing and GroupWise web access.

Updates to grcc.edu

September 14, 2018

The Communications Department, in partnership with IT, is eager to announce exciting updates to grcc.edu, including:

  • A homepage video that captures the spirit of our campus community, academics and athletics.
  • Less scrolling. Web content that extends the full width of the page when the right-hand sidebar is left unpopulated.
  • Print-friendly webpages. In the past, you may have noticed that printed webpages included the sidebar or other attributes that impeded readability. Now, printed webpages read as easily as documents.

These updates allow us to continue improving the user experience of prospective students, current students, faculty and staff.

If you have any questions, please contact commdept@grcc.edu.

GRCC Security Awareness Newsletter

September 6, 2018

The Information Security Team will be releasing a monthly newsletter containing information for GRCC students, staff, and faculty regarding Information Security Awareness. This month’s issue includes topics such as smishing, FERPA, and more.

The September 2018 Security Awareness newsletter is now available.

TechSmith Relay Replacement

August 23, 2018

As of January 1, 2019, TechSmith Relay Recorder and Relay Server (https://relay.grcc.edu) will no longer be available as their parent company, TechSmith, has discontinued both products.

If you have used TechSmith Relay Recorder in the past to create videos, SnagIt and Camtasia are more robust versions of TechSmith Relay Recorder that allow you to screen capture and edit your videos. Both SnagIt and Camtasia are available for download in the Software Center. If you have uploaded videos to RaiderCast using the TechSmith Relay Recorder in the past, those videos will still be available and you can upload to that location through December 31, 2018.

Starting January 1, 2019, videos can no longer be uploaded to RaiderCast. They can be uploaded to Google Drive or YouTube using the Share option in SnagIt and Camtasia. The video captioning process will stay the same. As a reminder, per the audiovisual captioning policy, compliance with federal law requires captioning of all created, purchased or continually used audiovisual media production shown at GRCC.

Tutorials for SnagIt and Camtasia are listed below.

SnagIt: https://www.techsmith.com/tutorial-snagit.html

Camtasia: https://www.techsmith.com/tutorial-camtasia.html

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

Blackboard Instant Messenger Going Away

August 23, 2018

Blackboard Instant Messenger will no longer be available for use as of January 1, 2019. This solution has been discontinued by its parent company, Blackboard.

Information Technology understands that many faculty and staff rely on the use of an instant messaging tool to communicate with students. With this, GRCC will officially support the use of Google Hangouts. Google Hangouts allows you to send chat messages, make video calls, and screen share. Whether you are new to Google Hangouts or are currently using it or have used it in the past, more information can be found at https://gsuite.google.com/learning-center/products/hangouts/#!/. This resource includes information on all three platforms of Google Hangouts including Google Chat and Google Meet.

We encourage faculty and staff members to begin using Google Hangouts prior to January 1, 2019, to familiarize themselves with the product suite and to determine how to best use the new tool in your day-to-day operations. Faculty and staff can use the Hangouts suite by visiting https://hangouts.google.com and entering their GRCC email address and GRCC network password.  To switch between Hangouts, Chat, and Meet simply click the Google Apps menu in the upper right corner of your browser.

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

TechSmith Relay Replacement

August 14, 2018

As of January 1, 2019, TechSmith Relay Recorder and Relay Server (https://relay.grcc.edu) will no longer be available as their parent company, TechSmith, has discontinued both products.

If you have used TechSmith Relay Recorder in the past to create videos, SnagIt and Camtasia are more robust versions of TechSmith Relay Recorder that allow you to screen capture and edit your videos. Both SnagIt and Camtasia are available for download in the Software Center. If you have uploaded videos to RaiderCast using the TechSmith Relay Recorder in the past, those videos will still be available and you can upload to that location through December 31, 2018.

Starting January 1, 2019, videos can no longer be uploaded to RaiderCast. They can be uploaded to Google Drive or YouTube using the Share option in SnagIt and Camtasia. The video captioning process will stay the same. As a reminder, per the audiovisual captioning policy, compliance with federal law requires captioning of all created, purchased or continually used audiovisual media production shown at GRCC.

Tutorials for SnagIt and Camtasia are listed below.

SnagIt: https://www.techsmith.com/tutorial-snagit.html

Camtasia: https://www.techsmith.com/tutorial-camtasia.html

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

Blackboard Instant Messenger Going Away

August 14, 2018

Blackboard Instant Messenger will no longer be available for use as of January 1, 2019. This solution has been discontinued by its parent company, Blackboard.

Information Technology understands that many faculty and staff rely on the use of an instant messaging tool to communicate with students. With this, GRCC will officially support the use of Google Hangouts. Google Hangouts allows you to send chat messages, make video calls, and screen share. Whether you are new to Google Hangouts or are currently using it or have used it in the past, more information can be found at https://gsuite.google.com/learning-center/products/hangouts/#!/. This resource includes information on all three platforms of Google Hangouts including Google Chat and Google Meet.

We encourage faculty and staff members to begin using Google Hangouts prior to January 1, 2019, to familiarize themselves with the product suite and to determine how to best use the new tool in your day-to-day operations. Faculty and staff can use the Hangouts suite by visiting https://hangouts.google.com and entering their GRCC email address and GRCC network password.  To switch between Hangouts, Chat, and Meet simply click the Google Apps menu in the upper right corner of your browser.

If you need assistance with these products, please drop-in to the Distance Learning office at 316 Main, alternatively, you can email them at dlit@grcc.edu or call 234-3205.

GRCC Student Involvement Portal launches August 17

August 9, 2018

Student Life and Conduct are ecstatic to announce the new GRCC Student Involvement Portal- Raider Connect!

Raider Connect will officially launch next Friday, August 17th! OrgSync will officially be offline as of August 16th. We thank you in advance for your patience as we work through some kinks. Trainings for the new portal will take place throughout the months of August and September. Locations are still to be determined. If you are unable to make it to these trainings in person, you will need to set up an appointment with the office of Student Life and Conduct. For questions, please contact Thalía or Brune in Student Life.

Schedule of dates/times, leaders, and audiences for portal training classes:

  • Thursday, August 22, 10:00 a.m., with Thalía – Departments/Advisors
  • Wednesday, August 29, 2:00 p.m., with Thalia and Joe – Students
  • Thursday, August 30, 2:00 p.m., with Joe – Students
  • Wednesday, September 5, 9:30 a.m., with Bruné – Departments/Advisors
  • Thursday, September 6, time TBA, with Chris – Students
  • Friday, September 14, Conference, with Joe and/or Chris – Students
  • Tuesday, September 18, time TBA, with Chris – Students
  • Thursday, September 20, 10:30 a.m., with Bruné – Students
  • Monday, September 24, 2:00 p.m., with Thalía – Students
  • Tuesday, September 25, 10:00 a.m. with Joe – Departments/Advisors

 

Security Awareness Newsletter

August 8, 2018

Every month the Information Security Team will be releasing a newsletter containing information for GRCC students, staff, and faculty regarding Information Security Awareness. Content may include: updates in data security on campus, best practices for keeping information secure, and other important topics on information security.

The August 2018 Security Awareness newsletter is now available.

Classroom Computer Upgrades

August 3, 2018

Over the next three weeks, the IT Desktop Support team will be upgrading all teacher stations / multimedia computers in all of our classrooms. If you have saved any files locally to the hard drive please back them up as soon as possible.

Additionally, we will also be upgrading the following labs on campus:

Cook:

  • 100*
  • 402*

Midtown:

  • 306 (laptop cart)
  • 309*

Thompson MTec:

  • 109*
  • 111*

Main:

  • 339

* indicates systems that will also be migrated to Windows 10.

 

Staff loaner laptops available at IT Support

July 30, 2018

Loaner laptops are now available for check out through the IT Support Desk at our G2 office in room 76 Main Building and in 130 Sneden. Laptop loaners will no longer be available through the Media Department.

Laptops may be checked out on a short term basis for up to 10 business days. Long term loaners may be requested, but faculty and staff will need to complete a justification form. Requests may be made in person or ahead of time through our Service Request portal (available on campus only with your Campus Network credentials).

As a reminder to faculty and staff who may be traveling abroad; the use of your assigned college owned laptop is not recommended due to security concerns. If you are traveling abroad, please check out a loaner laptop.

GRCC Staff Beekeeping Group Meeting

June 22, 2018

Groupbees will be meeting July 18th at noon in ATC 217 to learn about bees.  Don lamb of Don Lam Bees is coming in to talk to the group about basic beekeeping and answering questions.  If you are interested in attending, please contact Kurt Meinders at kmeinder@grcc.edu or (616) 234-3856.

 

.

Drupal 8 web editor training today in Main

June 21, 2018

Drupal Basics – Editing Content Workshop Today

Join us today to learn how to navigate the Drupal system, understand and use content types, and edit existing content. The workshop will be held from 2:00 to 3:00 p.m. in room 351 Main.

If you are not able to make today’s session, there will be another workshop next week, June 26.

For details, visit our Learning Opportunities page.

Raider Salute to Facilities, IT, and Student Records

June 7, 2018

Erica Brown from the Cashier’s Office has a big Raider Salute to share after her team’s construction experience:

Special thanks from the Cashier’s Office to Facilities, IT, and Student Records Office! Thanks for all of their help during the Cashier’s Remodel project.

We couldn’t have done it without Abbot Kastanek, Bob Greene, Dominique Couch, Chris Ambler, Essie McGhee, Tom Trasky, Jyson Beasley, Bryan Door, Saibo Williams, Dan Cook, and Donovan Wallace.

You are all greatly appreciated! Thank you!

Raider Salute to IT Department

May 25, 2018

A Raider Salute from adjunct professor Conshana (Shanda) Vaughn:

I would like to submit a ‘Raider Salute’ to the GRCC IT Department. Wednesday, May 24th, I presented at the GRPS G-Cubed – Raising Her Voice Conference in the ATC Building.  The room I was assigned to had a computer with a browser that had not been updated, so my presentation didn’t work. I contacted the IT department and Ms. Rachel (phone) created a ticket to provide a loaner laptop because the conference was scheduled to start at 9:30A.  Well, the ticket was created at 9:10A and the problem was resolved by 9:24A.  Many THANKS and KUDOS to I want to say their names are Jordyn and Bryan H for their prompt service with a smile.  
Shanda Vaughn poses with the IT staff who helped her save the day during the "GRPS G-Cubed - Raising Her Voice Conference" in the ATC Building