Posted tagged ‘IT’

Calls on meter reads from Konica Minolta

September 21, 2017

Some of you may have been called from Konica Minolta to provide a meter read. This is due to some devices not communicating from the GRCC end, and IT is working with Konica to resolve the issue.

Phone service outage

September 7, 2017

The vendor for our phone services has informed us that they will be doing maintenance that will result in a loss of phone services on Friday, September 8, from midnight to 6:00 a.m.  During that time, GRCC phones will not be able to make or receive external calls.  Internal calls will still function.

CWIS to be offline for repairs September 7

September 7, 2017

CWIS (PeopleSoft Student, and the Online Center) will be down for required maintenance on Thursday, September 7, starting at 8:00 pm until 7:00 am Friday, September 8.

CWIS to undergo maintenance this week

September 6, 2017

CWIS (PeopleSoft Student, and the Online Center) will be down for required maintenance on Thursday, September 7, starting at 8:00 pm until 7:00 am Friday, September 8.

Message of thanks from Anderson family

September 5, 2017

A message from David Anderson, in IT:

Dear GRCC Family,

On behalf of our entire family, I would like to thank everyone for their support, compassion, cards, flowers, text and email messages and donations to the American Cancer Society-Hope Lodge during my father’s extended illness and recent passing. There are no words to express our gratitude.

Warm regards,

David, Lilly, Jared and Colton Anderson

Condolences to David, Lilly, Jared Anderson

August 24, 2017

Our condolences to David, Lilly and Jared Anderson on the passing of their father and grandfather, Alan Leroy Anderson, on August 22.

David is the chief information officer at GRCC; his wife, Lilly, recently retired from her position as GRCC’s associate dean of Academic Outreach. Their son, Jared, manages online store operations in Purchasing at GRCC.

Services will be held Saturday, August 26, at Norwalk Lutheran Church, 5614 Chippewa Highway in Manistee, MI.  Visitation will begin at 1 p.m. followed by the funeral at 2 p.m.

Memorials in Alan’s name may be directed to the American Cancer Society’s Hope Lodge in Grand Rapids.

Canon toner returns

August 21, 2017

If you have extra Canon Toners in your area, please bring them back to GRCCePRINT by Thursday, August 24.

Service, supply ordering for new copiers

August 21, 2017

New Konica Minolta Copier/Printer Sevice Request and Supply Ordering.

The process will remain the same for service requests but below will be the 3 different ways you can now order toner.

Option 1) Call the 800 number that is on the sticker on the front of your new machine and follow the prompts for toner.

Option 2) Email gcs@kmbs.konicaminolta.us . In the body of your email, be sure to include the following information.

Example: Serial Number: A7PY011017204

ID #  9360-1838

Contact name:

Description: 1 toner of each color needed

Location for verification (Department)

Option 3) go to www.mykmbs.com  and login with the credentials sent to you electronically. You will have a webportal you can order toner through.

New IT ticketing system goes live on August 16

August 15, 2017

Colleagues: Information Technology has been notifying you since July of a new ticketing system that will be rolled out! We are now ready to go live tomorrow, Wednesday, August 16!

What does this mean for you?

Better service and information tracking when you contact IT!

If you receive an email from tdreply@grcc.edu, no need to worry! That is from the new ticketing system. Below you’ll find what an email regarding a new ticket looks like.

Mail From: “David Houseman” tdreply@grcc.edu File. Edit. View. Actions. Tools. Accounts. Window Help. Close. Reply. Reply All. Forward. (symbol for download) (symbol for trash) (symbol for print) (symbol for html) (symbol for plain text) Mail. Properties. Message Source. Discussion Thread. “David Houseman” tdreply@grcc.edu 8/9/2017 1:20 PM Incident ID #: 326 – Created To: David Houseman. Details. Your request “Test” was created on Wed 8/9/17 1:30 PM Eastern Daylight Time. To view this request, click the link below: https://supportdesk.grcc.edu/TDClient/Requests/TicketRequests/TicketDet.aspx?TicketID=9E32UHHSkxw To comment on this item, reply to this email. TEAMDYNAMIX DO NOT ALTER OR REMOVE THIS CODE --- xwAkZPSwht2a8j48W/kvs31M1Xf4E+3TogenNIQK287fZxr631DfzD3M6u+siWUp1u6KagJyKwxm838FrotOrrfSY7y7NirUjka9ur+MVfHbUlghWvTyp03JK7Yn7tEN=oXbM0L4V7MA3kaKXYDyLLxCAdQS7k5cYxqildW5en/cn01a9lvF9jyTLzaby7ISbat7HeNAVkFxCvAfsAvTjxAYB-rVKbOsrYxKK9g32kJq/b86WCuQ0HuLIFYklbYOFrv9l-vrlxBCUqGIK2msux5L8L87149zMveQQRQX0iN-SOv-objYUh3XF7bVrAXk5n5hEbVylV105WC41imfL2jL1WbWobrPPQENbi4SirUxOp5Xflrxwx9Lb91dON9jASVhuw_ --- TEAMDYNAMIX DO NOT ALER OR REMOVE THIS CODE --- Pleas note that replies to notifications which are sixty (60) or more days old are considered invalid.

How to send in a ticket to IT

Customer Portal:

Log in at https://supportdesk.grcc.edu using your Campus Network credentials (same as you log into your computer). Please note that at this time, this system is not available off campus.

Email:

Send an email to ITSupport@grcc.edu, this will automatically create a ticket for you just as it always has.

Key Features

Customers will also be able to open and close their own tickets through the customer portal without having to contact IT! Likewise, you can check the latest status in the ticketing feed, keeping you informed minute by minute with what actions have taken place on your ticket.

Additionally, you can search for answers to your questions prior to submitting a ticket in our Knowledgebase. If an answer is not immediately available, keep checking back as we continue to add to it.

If you are interested in learning more about the new ticketing system and would like individualize training on how to submit requests, search articles, and check the status of your tickets, please contact the IT Customer Support Desk at 234-4357 or ITSupport@grcc.edu.

We hope you thoroughly enjoy the new system!

Konica Minolta project status update — August 14, 2017

August 14, 2017

The printer replacement project continues with unchanged status. All printers should be in place by Wednesday of this week, and should be fully installed by August 18, 2017. The August 15, 2017, update will provide added details on lab coordinator and student training resources.

Konica Minolta project status update — August 11, 2017

August 11, 2017

Attendance at a training session for the Konica Minolta printers counts towards professional development. You do not have to reserve the session in advance; a sign-in sheet will be available at the training location’s entrance.

For support please contact the IT Support Desk (x4357). To ask about deployment timing and training, or to provide feedback, please contact Olwen Urquhart (x3054).

Updated deployment schedule:

  • Sneden/White Hall — Printers released for use.
  • Administration building — Printers released for use.
  • Mable Engle Hall — Printers released for use.
  • Cook — Hardware has been installed; software is pending.
  • College Park Plaza — Hardware has been installed; software is pending.
  • Main — Printers released for use.
  • ATC — Hardware has been installed; software has not been installed.
  • Learning Center — Hardware is scheduled to be installed Aug. 11.
  • Calkins Science Center — Hardware is scheduled to be installed Aug. 11.
  • Ford Fieldhouse — Hardware is scheduled to be installed Aug. 14.
  • Music Center  — Hardware is scheduled to be installed Aug. 11.
  • Preschool — Hardware is scheduled to be installed Aug. 14.
  • Campus Police — Hardware is scheduled to be installed Aug. 14.
  • Facilities — Printer delivery and hardware installation scheduled for Aug. 14.
  • Spectrum Theater — Printer delivery is scheduled for Aug. 14.
  • Student Center — Printers have been delivered; hardware is scheduled to be installed Aug. 15.
  • Thompson M-TEC (plus other Lakeshore Campus locations) — Printers are scheduled to be delivered Aug. 14; hardware will be installed Aug. 16.
  • Tassell M-TEC — Printers are scheduled to be delivered Aug. 14; hardware will be installed Aug. 16.

User training sessions:

  • Tuesday, August 15, in the Calkins Science Center auditorium (third floor) from 10-11 a.m., 11:30 a.m. to 12:30 p.m. and 2-3 p.m.
  • Thursday, August 17 in the Calkins auditorium from 10-11 a.m., 11:30 a.m. to 12:30 p.m. and 2-3 p.m.
  • Friday, August 18, in the ATC auditorium from 10-11 a.m. and 11:30 a.m. to 12:30 p.m.
  • Tuesday, August 22 in the Calkins auditorium (Student Lab Coordinator Training) starting at 10:30 a.m.

The August 17 session will be recorded and made available to GRCC employees as a supplementary training resource.

Some staff RaiderCards are experience log-in challenges, especially with cards that are a number of years old. If you cannot log in after several attempts, please consider asking for a replacement (at no charge).

In an attempt to reduce institutional printing costs, the new Konica Minoltas will not print a document that exceeds 200 pages. Large documents will need to be processed by GRCCePrint.

Temporary printers have been placed in the following locations:

  • 215 ATC Open Computer Lab.
  • 117 ATC Secchia Institute for Culinary Education office.
  • Library’s first floor (existing black-and-white printer is not being replaced).
  • Library’s second floor (west wall).
  • 320 CSC Faculty Resources Room
  • 106 CSC Biology Learning Lab.

 

Konica Minolta project status update — August 10, 2017

August 10, 2017

Attendance at a training session for the Konica Minolta printers counts towards professional development. You do not have to reserve the session in advance; a sign-in sheet will be available at the training location’s entrance.

For support please contact the IT Support Desk (x4357). To ask about deployment timing and training, or to provide feedback, please contact Olwen Urquhart (x3054).

Updated deployment schedule:

  • Sneden/White Hall — Hardware and software installed; printers released for use.
  • Administration building — Hardware and software installed; printers released for use.
  • Mable Engle Hall — Hardware and software installed; printers released for use.
  • Cook — Hardware has been installed; software is pending.
  • College Park Plaza — Hardware has been installed; software is pending.
  • Main — Hardware and software installed; printers released for use.
  • ATC — Hardware has been installed; software has not been installed.
  • Learning Center — Hardware is scheduled to be installed Aug. 10.
  • Calkins Science Center — Hardware is scheduled to be installed Aug. 10.
  • Ford Fieldhouse — Hardware is scheduled to be installed Aug. 11.
  • Music Center  — Hardware is scheduled to be installed Aug. 11.
  • Preschool — Hardware is scheduled to be installed Aug. 11.
  • Campus Police — Hardware is scheduled to be installed Aug. 11.
  • Facilities — Printer delivery and hardware installation scheduled for Aug. 14.
  • Spectrum Theater — Printer delivery and hardware installation scheduled for Aug. 14.
  • Student Center — Hardware is scheduled to be installed Aug. 14.
  • Thompson M-TEC (plus other Lakeshore Campus locations) — Printers are scheduled to be delivered Aug. 15; hardware will be installed Aug. 15.
  • Tassell M-TEC — Printers are scheduled to be delivered Aug. 15; hardware will be installed Aug. 15.

User training sessions:

  • Tuesday, August 15, in the Calkins Science Center auditorium (third floor) from 10-11 a.m., 11:30 a.m. to 12:30 p.m. and 2-3 p.m.
  • Thursday, August 17 in the Calkins auditorium from 10-11 a.m., 11:30 a.m. to 12:30 p.m. and 2-3 p.m.
  • Friday, August 18, in the ATC auditorium from 10-11 a.m. and 11:30 a.m. to 12:30 p.m.
  • Tuesday, August 22 in the Calkins auditorium (Student Lab Coordinator Training) starting at 10:30 a.m.

 

New IT ticketing system coming

August 4, 2017

Information Technology is inching ever closer to launching our new ticketing system!

Back in late July, Information Technology announced our transition to a new ticketing system. We’re pleased to announce that its nearly ready for release! We’re now in the process of migrating any and all open tickets to TeamDynamix. As such, you may begin to see some new ticket notifications appear in your email.

What does this mean for you?

Our analysts, engineers, technicians, and agents will be handling the migration of all your tickets. You won’t have to do a thing. It’s our pledge that the processing and resolving of your tickets will not be disrupted and Information Technology will be in contact with you should we need any additional information. You can continue to call and email us new tickets. We’ll take care of putting them in the new system.

What is TeamDynamix?

TeamDynamix is a service and project portfolio management platform specialized for higher education. Grand Rapids Community College’s Information Technology department will be using it as our ticketing system. This is how we track and record the work we do around campus. We’re super excited about this new platform and look forward to showing you more as we progress. Keep an eye out for a few videos from us that will show you how to leverage this new platform to get quicker and more accurate service from Information Technology!

If you’d like to know more about TeamDynamix, visit them at teamdynamix.com.

When is TeamDynamix going live?

Beginning August 16, 2017, TeamDynamix will be our official ticketing system. To reiterate, you may already begin receiving email updates from the new system as your current tickets are being migrated over.

New IT ticketing system coming

July 20, 2017

Information Technology is eager to announce the migration to a new ticketing system to handle all service requests, incident reports, and knowledge management!

The new system features a much more intuitive, customer-centric client portal; allowing for easier self-submission of tickets. The new Service Catalog will ensure your ticket is properly assigned to the correct team in a much faster timeframe, meaning tickets may be resolved faster.

Additionally, the improved knowledge base will aid in searching for resolutions prior to filing a ticket.

The system is expected to go live in the middle of August. We will be sharing more information as the transition gets closer. This transition will not affect any current, open tickets

Any questions, please contact the IT Support Desk at ITSupport@grcc.edu or -4357!

 

Windows 10 deployment timeline

July 7, 2017

Summer is in full swing, and Information Technology is deploying Windows 10 at GRCC.  Windows 10 is Microsoft’s newest operating system, and GRCC is committed to upgrading its Windows computers to it. Special thanks to a select group of faculty and staff who helped pilot Windows 10 over the past few months. Their feedback has helped us identify and address concerns and ensured that GRCC’s transition to Windows 10 will be as smooth as possible.

We know that change can be uncomfortable, so we invite you to watch a brief introductory video to Windows 10 that we believe you will find helpful.

Here are the Windows 10 deployment dates:

  • June 23 to present: All instructor classroom stations.
  • Starting in July: All lab computers.
  • After the Fall 2017 start-up: Faculty and Staff assigned devices by request.

Note: Any new devices issued to faculty or staff will automatically include Windows 10.  Any devices that need extensive repair will be migrated to Windows 10.

Look for opportunities to learn more about the Windows 10 deployment this summer from your GRCC IT department.  Please reach out to us at the IT Support Desk if you have any questions about the Windows 10 deployment by calling us a (616)-234-4357 or email us at windows10@grcc.edu