Posted tagged ‘IT’

PeopleSoft Student, Online Center, HR, Financials to undergo maintenance

February 15, 2018

Thursday evening, February 15th, PeopleSoft Student, the Online Center, HR, and Financials will be down for approximately three hours between 7:00 p.m. and 10:00 p.m. for required database security maintenance.

PeopleSoft, Online Center, HR, Financial to undergo maintenance

February 14, 2018

Thursday evening, February 15th, PeopleSoft Student, the Online Center, HR, and Financials will be down for approximately three hours between 7:00 p.m. and 10:00 p.m. for required database security maintenance.

IT Department trades tech for snow shovels

February 7, 2018

Some of our IT colleagues decided to do a team building activity that would benefit students and other employees!

They spent their lunch hour on Tuesday clearing the sidewalk between the DeVos campus and the ATC!!  Many hands make light work!

Eight members of the IT Department hold shovels as they stand on a freshly shoveled Fountain Street sidewalk.

Website to migrate to Drupal 8

February 2, 2018

On Sunday, Feb. 4, the website development team will migrate to Drupal 8. While this technical upgrade is taking place, web editor access will be temporarily restricted on Feb. 3 and 4.

This upgrade is intended to offer more tools to web editors and provide more possibilities in upcoming website redesign efforts.

In addition to the new tools provided for web editors, all users will see a slight tweak in the font and appearance of our left-hand sidebar navigation menus. This change is intended to give users a clean presentation that is easy to navigate.

There will be two Drupal training opportunities offered this month through Staff Development.

 

Please contact webteam@grcc.edu if you have any questions.

Message of thanks from Anderson/Kozal families

January 12, 2018

A message from David (IT), Lilly (retiree) and Jared (Purchasing) Anderson and Christian Kozal (Enrollment Center):

Dear GRCC family,

We’d like to thank everyone for the prayers, thoughts, phone calls, email and text messages, cards, American Heart Association donations and attendance at visitation and/or funeral of Ronald Kozal (Lilly’s Dad). He is and will be greatly missed by his family, friends and our community.

 

IT releases new password reset system

January 11, 2018

Information Technology is pleased to announce the launch of our new password reset system (to be released later today)! We’ve streamlined it to improve security and enhance the user experience and it is now more customer friendly!

If you don’t recall your current password, we’ll now send an email to your alternative (personal) email address containing a link to reset it. This means no longer having to answer a dozen security questions or getting caught in endless loops! This also makes it significantly more secure. Remember your current password? Great! Just type it in and reset it.

What happens if you don’t have a personal email on file? We recommend you add one by visiting the Personal Information Summary section of your Online Center.

Below you’ll find a screen shot of the email you can expect to receive when you request a password reset.

A screenshot of an IT Department email: ITSupport@grcc.edu. GRCC Information Technology. Reset your password. Looks like you requested a password reset. Click below to start the process. This link will be valid for 2 hours. If you didn’t request this password reset, contact GRCC’s Support Desk at (616) 234-4357. Click here to reset your password. Information Technology Grand Rapids Community College.

We can’t wait to hear your feedback or questions, give us a call at 616.234.4357  or reach out to us at ITSupport@grcc.edu.

 

 

Network name change automation

January 10, 2018

Information Technology is pleased to announce the automation of our new Network Name Change process. Beginning Wednesday, January 10, Information Technology will now be able to rename both student and staff accounts on demand. Previously, student name changes were only processed in between semesters.

Once a student or staff member has had their name updated in PeopleSoft through Student Records or Human Resources, respectively, they just need to give IT a call to schedule an appointment or submit the rename form. This rename process can take anywhere from 30 to 60 minutes.

Please note that this process pertains specifically to your Campus Network Account*. Ancillary accounts such as CSProd and FSProd may take additional time to rename.

*Blackboard, Staff Email, Student Email, Campus Computers

Questions? Give us a call at 616.234.4357.

IT to host Student Tech Day on Jan. 18

January 10, 2018

Share this news with your students:

Student Tech Day. Thursday, January 18, 2018, 9 a.m.-4 p.m. Student Center, Room 203, Raider Grille. Bring your electronic devices for free technical assistance! Technicians will be on hand to assist with: free computer diagnostics; free and discounted software recommendations (Microsoft Office 365, Avast AVG, Malwarebytes, etc.); hardware recommendations (RAM, SSD, etc.); browser recommendations (Chrome, Firefox, Safari, etc.); assist with virus, malware, adware , and spyware scans; new laptop recommendations; software training; assistance will also be offered for Blackboard, campus login, campus WiFi, Online Student Center, and student email. Door prizes – including tablets! GRCC. Grcc.edu/studenttechday. Brought to you by the GRCC Information Technology Department.

Condolences to David, Lilly, Jared Anderson

January 3, 2018

We extend our condolences to David, Lilly and Jared Anderson on the passing of Lilly’s father, Ronald J. Kozal, on December 31.  David is the chief information officer at GRCC; his wife, Lilly, recently retired from her position as GRCC’s associate dean of Academic Outreach.  Their son, Jared, manages online store operations in Purchasing at GRCC.  Services will be held Thursday, January 4, at the Basilica of St. Adalbert, at 1 p.m., where a Mass of Christian Burial will be celebrated. Visitation will take place on Wednesday, January 3, at Arsulowicz Brothers Stocking Mortuary, from 6-9 p.m., and one hour prior to the service on Thursday.  Memorials in Ronald’s name may be directed to the American Heart Association.

Condolences may be sent to: David and Lilly Anderson, 10305 Chinook Drive, Allendale, MI 49401.

Update to Drupal 8 migration

December 22, 2017

In an effort to better support the work of our web editors going into the winter semester, we have rescheduled the Drupal 8 migration to take place at the end of January.

Web users will see slight changes in the font and appearance of the navigation menus found in the left-hand sidebar, but this upgrade is really intended to enhance web editors’ current toolset and add features that will help them manage their content workflow.

Training will be offered as scheduled in January. If you would like to sign up for a training session, please register through Staff Development. If you have any questions or comments, please contact webteam@grcc.edu.

Google Team Drives arrives at GRCC

December 19, 2017

We’ve got some great news!

Google Team Drives have arrived at GRCC!

Team Drives is a team based take on Google’s popular My Drive storage solution. These shared spaces allow teams to store, search, and access their files anywhere, from any device! Unlike files in My Drive, files in Team Drive belong to the team instead of an individual. Even if members leave, the files stay exactly where they are so your team can continue to share information and get work done.

Let’s get started!

Team Drives is found alongside My Drive. Just visit drive.google.com and log in with your staff email address and Campus Network password.

Need help with Team Drives?

Visit the G Suite Learning Center provided for by Google for tutorials and inspiration.

Some things to keep in mind

  • Grand Rapids Community College’s Acceptable Use Agreement (AUA) and Personally Identifiable Information (PII) Policy govern the use of Google Team Drives. We’ve attached these policies for convenience.
  • Information Technology is not responsible for adding, removing, or managing your members and/or content.
  • Google Team Drives is not a Shared (S:) Drive replacement.

Blackboard to undergo maintenance on Dec. 21

December 19, 2017

Blackboard will undergo scheduled maintenance on Thursday, December 21, 2017. This maintenance will run from 6:00 a.m. to 10:00 a.m. Blackboard will be unavailable during this time.

IT Support Desk holiday hours

December 11, 2017

The IT Support Desk will be available for phone and walk-in support Friday, December 15, through Friday, December 22, from 7:00 a.m. – 5:00 p.m. We will maintain normal weekend phone hours on December 16 and 17, from 10:00 a.m. – 4:00 p.m.

Upon return from the winter break, we will be open from 7:00 a.m. – 6:30 p.m. on January 3-5.

PeopleSoft down for required year-end maintenance

December 1, 2017

CS (PeopleSoft Student) and the Online Center will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until 8:00 AM.

HR (Human Resources), FS (Financial Services), and Employee Self-Service will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until noon.

PeopleSoft down for required year-end maintenance

November 30, 2017

CS (PeopleSoft Student) and the Online Center will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until 8:00 AM.

HR (Human Resources), FS (Financial Services), and Employee Self-Service will be down for required year-end maintenance on Saturday, December 2nd, from 5:00 AM until noon.