Posted tagged ‘IT’

New IT ticketing system coming

July 20, 2017

Information Technology is eager to announce the migration to a new ticketing system to handle all service requests, incident reports, and knowledge management!

The new system features a much more intuitive, customer-centric client portal; allowing for easier self-submission of tickets. The new Service Catalog will ensure your ticket is properly assigned to the correct team in a much faster timeframe, meaning tickets may be resolved faster.

Additionally, the improved knowledge base will aid in searching for resolutions prior to filing a ticket.

The system is expected to go live in the middle of August. We will be sharing more information as the transition gets closer. This transition will not affect any current, open tickets

Any questions, please contact the IT Support Desk at ITSupport@grcc.edu or -4357!

 

Windows 10 deployment timeline

July 7, 2017

Summer is in full swing, and Information Technology is deploying Windows 10 at GRCC.  Windows 10 is Microsoft’s newest operating system, and GRCC is committed to upgrading its Windows computers to it. Special thanks to a select group of faculty and staff who helped pilot Windows 10 over the past few months. Their feedback has helped us identify and address concerns and ensured that GRCC’s transition to Windows 10 will be as smooth as possible.

We know that change can be uncomfortable, so we invite you to watch a brief introductory video to Windows 10 that we believe you will find helpful.

Here are the Windows 10 deployment dates:

  • June 23 to present: All instructor classroom stations.
  • Starting in July: All lab computers.
  • After the Fall 2017 start-up: Faculty and Staff assigned devices by request.

Note: Any new devices issued to faculty or staff will automatically include Windows 10.  Any devices that need extensive repair will be migrated to Windows 10.

Look for opportunities to learn more about the Windows 10 deployment this summer from your GRCC IT department.  Please reach out to us at the IT Support Desk if you have any questions about the Windows 10 deployment by calling us a (616)-234-4357 or email us at windows10@grcc.edu

GRCC retiree biography: Jamie Hitchings

June 29, 2017

Jamie Hitchings has worked at GRCC in the IT department since 2010 as an IT enterprise analyst supporting PeopleSoft applications. Jamie shared that he was close to retiring a few years ago, but GRCC colleagues were able to convince him to stay through June of this year. Jamie shared that one of the reasons for continuing at GRCC is because he feels his clients/customers/users and fellow IT staff here at GRCC appreciate his efforts and talents. He went on to say that “knowing that, makes me feel more like I’m lending a helping hand, rather than just doing my job.”

Jamie will be staying busy during retirement. He shared that he has a home here in the Grand Rapids area and a lake cottage he spent nearly 20 years renovating into a retirement home. Both places are completely furnished, so consolidating into one home will be a lengthy process. Jamie also plans to take some road trips to see some of the natural beauty of our country, and spend more time on the golf course, when weather permits.

Jamie, on behalf of your GRCC community, we all wish you the very best in retirement. Thank you so much for your service to GRCC!

As a reminder, Jamie’s retirement reception will be held today, June 29, from 2-4 p.m. in the IT lobby, room 130 in Sneden Hall. Weather permitting, the reception may be on the garden of the Sneden patio, which is just down the hall from the IT office.

Jamie Hitchings’ retirement reception is today

June 29, 2017

The retirement reception for IT analyst Jamie Hitchings will be held on Thursday, June 29, from 2- 4 p.m. in the IT lobby, room 130 in Sneden Hall.  Weather permitting, we might also celebrate on the garden of the Sneden patio, which is just down the hall from the IT office.  Please join us in saying “thank you” and “happy retirement” to Jamie.

Retirement party for Jamie Hitchings to be held June 29

June 28, 2017

The retirement reception for IT analyst Jamie Hitchings will be held on Thursday, June 29, from 2- 4 p.m. in the IT lobby, room 130 in Sneden Hall.  Weather permitting, we might also celebrate on the garden of the Sneden patio, which is just down the hall from the IT office.  Please join us in saying “thank you” and “happy retirement” to Jamie.

Retirement reception for Jamie Hitchings on June 29

June 20, 2017

The retirement reception for IT analyst Jamie Hitchings will be held on Thursday, June 29, from 2- 4 p.m. in the IT lobby, room 130 in Sneden Hall.  Weather permitting, we might also celebrate on the garden of the Sneden patio, which is just down the hall from the IT office.  Please join us in saying “thank you” and “happy retirement” to Jamie.

Move to Windows 10 starts this month

June 19, 2017

Starting June 23, Information Technology will begin migrating all classroom instructor stations to Windows 10. All lab computers will be migrated in July. All GRCC computers assigned to faculty and staff will be migrated to Windows 10 by request after the start of the Fall semester.

Please direct any questions or concerns to windows10@grcc.edu or call the IT Support Desk at (616) 234-4357.

CWIS to be down for maintenance June 15

June 14, 2017

CWIS (PeopleSoft Student, Financials, HR, and the Online Center) will be down for required maintenance from 10 p.m. June 15 until 7 a.m. June 16.

Raider Salute to IT-Customer Support

May 25, 2017

Alex Moore, in Finance and Administration, has a Raider Salute for Bryan and Matthew in IT-Customer Support:

“A big thank you to Bryan and Matthew in IT-Customer Support for assisting me with a workstation move.  They went out of their way and stayed after hours to ensure that my workstation was set up for me the next day.  You both did an outstanding job.  Thanks for your help and dedication guys!”

Congratulations to Jeff and Kate Vanderveen

May 18, 2017

At 8:08 a.m. May 16, Jeff Vanderveen, from Information Technology, and his wife, Kate, welcomed Thomas John Vanderveen into the world!

Mom and baby are doing great. Thomas weighed 8 lbs and is 21 inches long!

Thomas Vanderveen

Thomas Vanderveen

 

Raider Salute for successful office move

May 16, 2017

A Raider Salute from Amy Koning, dean of the School of Workforce Development:

A shout to the following colleagues in my recent office move:

  • Neal McGladdery
  • Willie Hurst
  • Dave Emelander
  • Chad Senna
  • Dan Cook

It’s awesome to work with all of you!

Blackboard upgrade on May 4

May 2, 2017

Technology notification:

On May 4th, from 6-9 a.m., Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1.

With this upgrade, the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.

Blackboard upgrade on May 4

May 1, 2017

Technology notification:

On May 4th, from 6-9 a.m., Blackboard Learn will be upgraded to Learn 9.1 Q4 2016 Cumulative Update 1. During the scheduled maintenance, Blackboard will be unavailable. Please review your courses and organizations in Blackboard prior to the upgrade to ensure everything is working as expected and you are familiar with the changes. You can evaluate the Blackboard updates in our test environment at https://bbtst.grcc.edu (on campus only). The test environment is a copy of the production environment as of February 1.

With this upgrade, the new Blackboard Learn 2016 theme will be applied, so it will look slightly different. The new theme improves the experience for mobile users. Additionally, this theme was designed with WCAG 2.0 principles in mind and follows accessibility guidelines for structure, color contrast, and navigation. Please note, modifying course themes and some branding configuration settings are no longer supported. The course themes option will be replaced with the Blackboard delivered theme, which is a more consistent, mobile-friendly and accessible interface. In addition, we added a “Mobile” tab that contains a different module layout that we believe better aligns with the mobile experience (i.e. My Course List module resides on the left, so it is the first module presented to a mobile device). More information on this can be found in the announcement section located on the login page. The Mobile tab will not be pushed to production and is only used for demonstration purposes. We welcome your feedback on adjusting the layout of various modules to improve the overall mobile experience.

Listed below are a couple of the feature enhancements and quality improvements in this release. For a full list of updates, please refer to the Blackboard release notes, which can be found at https://en-us.help.blackboard.com/Learn/Administrator/Hosting/Release_Notes/Release_Notes_All_91_Releases/Release_Notes_9.1_2016_Q4.

  • Improved mobile experience and accessibility
  • Ability to drag and drop files
  • Submission receipts
  • Reminders
  • Dropbox integration

If you have questions or concerns, please contact IT Customer Support at 234-HELP or ITSupport@grcc.edu. If you have questions about how to use the new features, contact DLIT at 234-3205 or DLIT@grcc.edu.

Soup’s On For Peggy event was a success

April 26, 2017

The Soup’s On For Peggy event that was hosted last Friday in the Raider Grille was a huge success! We cannot thank you enough for your donations to assist Peggy as she seeks medical treatment. If you could not attend the event but would still like to donate, please contact Rachel at x2448 or email rbower@grcc.edu.

CWIS to undergo maintenance

April 13, 2017

CWIS (PeopleSoft Student, HR, and the Online Center) will be down for maintenance on Thursday, April 13, from 9:00 p.m. until 2:00 a.m. on Friday, April 14.