First time user option returning to MyGRCC Portal

Back by popular demand! As of Tuesday, June 28th, the First Time User option returned to the MyGRCC portal. We hope this will make the user experience more intuitive. 

As before, new users to the MyGRCC portal can click on the First Time User option to find their username and set their password. Once the password is set they will immediately be able to login to the portal and access all of the available apps.    

How will this affect you?

Please update any tools that reference how to login for new users. This may include:

  • Printed materials
  • Videos
  • Emails
  • Website  

Feel free to reference the following knowledge base article for more information: 

Password Reset Tool First Time User

If you have any questions about this change, we encourage you to reach out to the IT Support Desk at (616) 234-4357 or by visiting our Customer Support Portal.

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